"Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service"
"Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Beautiful room with a spectacular view of the Themes River. Room had every amenity, a beautiful new Hyatt, quiet and lovely. Great Breakfast Buffet! (The construction around them is not their fault, just made it inconvenient driving in for a jet lagged driver from the states!)
Beautiful room with a spectacular view of the Themes River. Room had every amenity, a beautiful new Hyatt, quiet and lovely. Great Breakfast Buffet! (The construction around them is not their fault, just made it inconvenient driving in for a jet lagged driver from the states!)
Great hotel! The staff was very welcoming and accommodating. I have a gluten allergy and I had plenty of options for breakfast. It’s also very close to plenty of restaurants, shops, and sites. Would stay again!
Great hotel! The staff was very welcoming and accommodating. I have a gluten allergy and I had plenty of options for breakfast. It’s also very close to plenty of restaurants, shops, and sites. Would stay again!
Courtney
Reviewed October 29, 2024Reviewed October 29, 2024
Lovely hotel right near the Christmas market and all the fun things to do. Cute rooms with kettle, and tea options, robes, slippers etc. huge bathroom. All very clean and comfortable. Staff were always friendly.
Lovely hotel right near the Christmas market and all the fun things to do. Cute rooms with kettle, and tea options, robes, slippers etc. huge bathroom. All very clean and comfortable. Staff were always friendly.
Really loved this hotel. Great concept - very comfortable. I've never heard so many positive comments from guests checking out. Incredibly comfortable even despite the heatwave. Only issue was in the lobby. Hot weather seems to have dried out some of the sink drains so was a strong odor of sewer gases each evening. Got better as the evening went on.
Really loved this hotel. Great concept - very comfortable. I've never heard so many positive comments from guests checking out. Incredibly comfortable even despite the heatwave. Only issue was in the lobby. Hot weather seems to have dried out some of the sink drains so was a strong odor of sewer gases each evening. Got better as the evening went on.
Excellent from start to finish. Slippers in the room, reasonable price bar and breakfast. Clean and has everything in the room like iron, hair dryer, vanity pack and shower cap, soap. Great customer service
Excellent from start to finish. Slippers in the room, reasonable price bar and breakfast. Clean and has everything in the room like iron, hair dryer, vanity pack and shower cap, soap. Great customer service
We enjoyed the holiday decor and the art installations. They also provided a celebratory wine and desert treat for our anniversary. It’s a beautiful property in the heart of London.
We enjoyed the holiday decor and the art installations. They also provided a celebratory wine and desert treat for our anniversary. It’s a beautiful property in the heart of London.
Anonymous traveler
Reviewed December 26, 2023Reviewed December 26, 2023
Its my second time staying in the hotel and I love it. I love the decoration, the staff is very friendly, the location in Kensington is great since the tube is very near, its full of restaurants and not packed with tourists as in other areas. I would definitely recommend this hotel.
Its my second time staying in the hotel and I love it. I love the decoration, the staff is very friendly, the location in Kensington is great since the tube is very near, its full of restaurants and not packed with tourists as in other areas. I would definitely recommend this hotel.