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"We had an incredible time! The staff were amazing, but our butler Raul superseded every expectation imaginable! Staff will go the extra mile to ensure everything goes smoothly, but Raul will run a marathon for the families he supports. "

"No me gustó mucho"

"Una experiencia súper bonita, el staff fue increíble ! Desde Ismael Santos nuestro recepcionista en el counter de Expedía Vip Access, que fue súper amable y professional hasta todo el staff que trabaja en el hotel. Todo muy limpio, organizado. Los restaurantes todos de alta calidad en atención y la comida deliciosa. Sin dudas regresaremos 🙏"

"As a frequent Expedia traveler, I value the exclusive perks offered worldwide. However, I encountered several issues during my recent stay at this hotel. Firstly, we were subjected to a three-day experience in a hotel where the sea was closed due to a drowning accident. The reason for the closure was not provided, and there was a significant concern regarding the whereabouts of the lifeguards. Secondly, while the Dominican people are generally friendly, the hotel staff’s behavior was...

"Great place"

"Great experience love the room "

"The property was nice and clean. We had a little situation with the room, but the staff took care of it right away."

"Service was excelent everywhere in this resort! 100% recommended "

"Nice family place"

"Room, meals and property were awesome, staff were absolutely amazing and airport shuttle was really great! Only glitch was luggage pick up at the room when leaving. It was a brutal luggage trek for three of us to make our departing shuttle on time after our daughters’s family luggage pick up didn’t show up at their room! "

"The rooftop jacuzzi room is a 3-star at best. Shoddy patchwork on walls and ceilings. The room had a sofa with stains all over it.The toilet room is so small you can barely move. The staff was not very friendly at all, other than our butler and a couple of the cooks. Vendors are EVERYWHERE and the property does nothing to control their harassment and begging. The food was edible. I would compare it to the food I had on deployment in the Persian Gulf. IF there was queso, it was always cold. The...

"Great"

"Hermoso lugar buena atención pero se an enfocado e. Poner música americana, y an olvidado que hay más turistas de diferentes países. Poco se escucha música de su país como bachata o merengue Nada de salsa ni otros géneros Deberían tener lugares para bailar o entretenimiento para todos los turistas no solo alos americanos. Soy colombiana y vi muchos de mi país . Solo esto no me gustó. Sugiero 2 discotecas o shows una americana y otra latina"

"We’ve been to 5 different all inclusive resorts and this by far has been the best! If you’re looking for a super chill environment with decent food, no kids and a clean beach this is it!"

"Beautiful property with great beach access and plenty of pools. Lots of food options and most are pretty good! Lunch can be a bit repetitive but theres so much eating throughout the day anyway. Preferred access is worth it if you want some extra perks, including the personal concierge who takes care of everything for you. Highly recommend Dreams Onyx. "

"Resort is fully renovated and very well kept. Location is beautiful. Unfortunately given the huge amount of customers, service especially at check in and cleaning especially at the buffet restaurant are not good enough. Sometimes I had the feeling that tipping was the only way to get things done properly."

"The rooms were decent and cleaned regularly, which I appreciated. However, there was a lack of consistency with what was restocked daily, which became noticeable during the stay. Room service was quite disappointing. Each time I ordered, the wait was around an hour, and unfortunately, the food often arrived cold. The resort itself felt limited in terms of activities, with most things closing fairly early and not much variety available throughout the day or evening. Dining was another...

"A 5 star hotel is a complete misrepresentation of this hotel and the Privilege package should be investigated as fraud! Just had a disappointing 8 day stay and feel ripped off as we opted for the Privilege’ package! All the food at the restaurants was poor at best so your best option was actually the buffet! Although the pool areas where good for kids with the lazy river and water park being our main reason for booking for our 7yr old, lots of missing tiles led to a deep cut on our child’s...

"Everything was great "

"I’ve stayed at a RIU more than 5 times & this is the first time in Punta Cana. Their hospitality was very poor, worst I’ve ever experienced. The food wasn’t very good, actually lost weight because I didn’t eat much. Riu party was okay, only thing that saved the trip. Beaches are crowded, entertainment was ok. Took forever to get waited on, tables at buffet were always dirty when being sat "