Search Chalets in Disney's Maingate East

"100% recomendado. Personal amable. Habitaciones cómodas. Hotel en buenas condiciones "

"This property was nothing like the pictures shown, the sinks were dirty, there was patchy paint everywhere, the tv worked when it wanted to, and the water had an awful smell to it."

"Clean, no fuss room"

"Eddy was completely unprofessional. He was very rude and would not let me provide information that would have helped resolve the situation, even after standing there for 10 minutes while he talked to co-workers in the corner. He kept holding up his hand and saying we'll be with you in a minute. One of the piece of information I was trying to provide was that it sounded like they were looking at my listing from the weekend before which was one bedroom, but this visit I had booked a two bedroom. Brittany came to our rescue and tried to smooth things over but we still ended up with the wrong room. We did not get the sectional couch shown in the hotels listing and verbally confirmed to me by Brittany that are in the deluxe two room suites. She gave us a small gift basket with lotions, etc. The hot tub and pool are wonderful. I wish I had gotten the rooms that I paid for, but even though they are dated, they are spacious and the rooms with the jetted tubs were quite enjoyable. Even the balconies were large."

"Todo nos gustó. Solo qué el microondas estaba muy lento entiendo que necesita uno nuevo porque el otro que tiene la facilidades está en mejor uso calienta mas rápido."

"Fantastic "

"It was very hard to find the actual hotel room, elevator was broken and had to carry everything up the stairs, ended up leaving at 4am and going home. Very loud, the metal springs on the bed were poking through. We checked in late do to getting into town late, only stayed for 6 hours and checked out and went home because we could not sleep do to it being so loud and uncomfortable. Very dissapointed."

"Everything is always perfect here!"

"I checked in online via an email from Melia. When I arrived to get my keys at the front desk I had to fill out another form via a tablet and staff took a long time to check me in again. The next morning, although we hung the "do not disturb" sign on the door, housekeeping opened the door anyway and proceeded to enter my room. Housekeeping saw me sitting at the couch and then backed out of the room and left. The next morning after that, housekeeping knocked on our door and asked if we were checking out. We said no, because we were staying two more nights. I called the front desk to confirm what they had for our check out date and it was correct. Front desk said there was probably confusion for housekeeping, because they mentioned to them they were going to upgrade me to a bigger suite (that have not been mentioned to me at all). The staff was pressuring me to upgrade for free to another room, because we had a poor check in experience. I said it's convenient now that my family has already unpacked, had food in the fridge, and already settled in. The bartender was rude and annoyed to take food and drink orders. He was stressed probably due to short staff. Last year I had a great experience here, but this year was the opposite due to the staff. Very disappointing stay and experience for the price I paid."