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Wonderful staff and thoughtful service What stood out most about our stay at May De Ville Lumiere was the excellent service. The staff were warm, attentive and proactive in helping us throughout our stay. When we had an early bus and couldn’t stay for breakfast, they thoughtfully packed food for us to take away. We really appreciated that extra care. The room felt a little smaller than we had expected, but to be fair, the size in square metres was clearly listed on Expedia before we booked, so...

We knew that many people a zillion time more famous stayed at this hotel including Angelina Jolie and Brad Pitt and many other dignitaries and presidents from many nations, but the entire staff made us feel like royalties ourselves. They constantly made sure myself and my 2 small children were always comfortable and safe and happy. They always called our room to make sure we didn’t need something. They made sure my children were happy. Our last day we were getting a ride from our transfer to Hà...

The team here is like family. very kind and welcoming and quick to assist if anything is needed. There is no traffic noise here. It's comfortable and feels clean. I found it easy and interesting to walk around the local area finding. few nice cafes, the Ho Chi Min Mausoleum, and just enjoying the local interactions and observations. My hearty thanks to the team. See you all soon

Beautiful hotel and our room. In the heart of Old Quarters, very walkable to everything. Great roof-top bar/restaurant. Breakfast spread each day was fantastic. Hotel staff, (especially want to call out Ngan Phan) was friendly and helpful. Ngan took care of special requests to perfection and had great recommendations.

Meritel Hanoi is a beautiful hotel, with top notch service. However, the air conditioning kept going out in our room though the staff was quick to get it up and running again every time it went out. We also experienced ants in our sink, but again the staff was very prompt in getting it fixed. The Meritel advertises that it has soundproofed rooms, but this is not the case. You will be able to hear the room next to you as well as the city outside (thought it is very quiet at night so as long as...

Just wanted to do a shout out to Don at the front desk for going above and beyond to get us a blanket we left in our room. He mailed it to our next hotel! Thank you again Don! We appreciate you!

Great location, staff, and rooftop bar!

Staff was amazing, they even helped me after check out. Room was very clean and nice. A little bit loud at night but that’s is to be expected in the city. We were generously given earplugs in our room to help.

Staffs are great from manager Grace pay attentions to guests in details plus supporting personnel such as Luna & Eddie made my stay a memorable. I will be back again.

This hotel is situated within walking distance to many interesting tourist and local spots. The staff here are extremely kind and helpful. Room cleanups are just excellent. Upon my last day of checkout, the staff knew I didn't have breakfast so they surprisingly prepared a small breakfast box that I could take with me to the airport and also a small gift of Vietnamese coffee! I would stay here again.

You could travel the rest of your life and not find more friendly, and helpful staff - all who are ready to go the extra mile for you. The location is in the heart of all the activity of the Old Hanoi Quarter. An easy walk to cafes, restaurants and shopping. Comfortable beds, a very pleasant breakfast experience. On my next trip, I won't even consider staying anywhere else.

The location, service and friendliness of the staff was excellent. However the location also means a lot of noise on the weekends as Hanoi parties around the same location and lots of noise when the platforms are dismantled Sunday night into early Monday mornings. Would recommend ear plugs be kept in all front facing rooms and guests be told about it so they can switch rooms to a back facing one especially if you have early morning Monday flights. Overall an excellent hotel

The staff at the hotel are amazing- they go above and beyond! I’ve traveled the world and stayed in many hotels around it. Nothing has compared to the staff here, not even at a Ritz or Shangri La!

My daughter and I stayed here for a few days and loved it! The staff was so friendly and helpful. They got us appointments to get our eyelashes done and the place was amazing. They helped me call around looking for something at pharmacies and more. The rooms are fantastic with only an area rug under the beds so no icky carpet. When our flight was cancelled and we had to stay another night they were great at accomodating a nights stay and getting us into a room early and eazily. I would highly...

Very friendly and kind staffs!!! The place itself is very new and good condition, the most important thing is clean!!!!!! Strongly recommend to someone look for clean and warm hospitality. I enjoyed a lot here, definitely I will stay here if I come back to Hanoi.