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"The Lotus Boutique hotel is superb in every way.the staff are friendly and so helpful. Nothing is too much trouble for them. They could not have been more helpful and let us leave luggage while we went to sapa,then let us shower when we came back. The rooms are clean and spacious with all amenities provided. The location is excellent and you can walk to all tourist locations. Many thanks to Anna for all their help. A real gem of a place."

"This hotel is beautiful, spacious and comfortable. The service is impeccable. I would definitely stay there again. It was truly exceptional."

"We have had so much support on this trip, starting from a drive from Halong Bay to Royal Palace Hotel and back again. The communication was fantastic. We were warmly greeted by Sullie with tea and cookies. We were informed of all the tour places that were close. When we got into our rooms they were beautiful, clean and cool. "

"Came to Hanoi for 10 days and stay at La Nueva the whole time, great boutique hotel with beautiful staff that makes sure your stay is exceptional , great prices ,beautiful spa, excellent location, yummy food, clean/quiet rooms that maintained perfectly!awesome location! Thank you for making my vacation memorable and being so attentive to all my needs!"

"Always stay in Lotte hotel every tine my viait to hanoi for business, great room, great service, great food. "

"Great hotel and very kind and friendly staff, very nice breakfast buffet included in price. Room spacious, modern, with all amenities I needed. Roof pool (small), gym. "

"Awsome place to stay great staff very friendly and helpful the breakfast was amazing would definitely recommend staying here."

"Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!"

"Great hotel with extra friendly staff "