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"Grace (at the front desk) was incredible from check-in to check-out. Her calm, friendly, and professional style made everything about our experience easy. The hotel itself is very nice, clean, and centrally located - but the staff make it exceptional. "

"Great staff and service. The room is clean and comfortable."

"Hotel staff, especially the managers, are exceptional. The managers are attentive and very helpful with all our needs. Breakfast was good with adequate variety to choose from. Their service is above and beyond. We will feel like VIP. "

"The hotel has a great location for walking Hanoi and visit turistic places. You have to check you book a room with windows (many similar good hotels in the Old Quarter offer rooms with no windows). Great brakfast. Pool is on the roof and has little space around but it is enough to refresh with great views."

"This hotel was very good value for money - the room was big enough and very clean; there were enough choices for breakfast, including full english breakfast. The biggest value of this hotel are staff. They are extremely helpful, very motivated and speak excellent english. We were treated as special guests! The staff arranged various excursions, train tickets, and even took us to the train station. We would stay in this hotel the next time we visit Hanoi."

"Amazing Hotel. Will visit again"

"This hotel is beautiful, spacious and comfortable. The service is impeccable. I would definitely stay there again. It was truly exceptional."

"Came to Hanoi for 10 days and stay at La Nueva the whole time, great boutique hotel with beautiful staff that makes sure your stay is exceptional , great prices ,beautiful spa, excellent location, yummy food, clean/quiet rooms that maintained perfectly!awesome location! Thank you for making my vacation memorable and being so attentive to all my needs!"

"Always stay in Lotte hotel every tine my viait to hanoi for business, great room, great service, great food. "