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"This was a great little hotel where the staff really go out of their way to make you feel welcome. The rooms are clean and spacious, with large, walk in showers and soft beds. I had a small problem with my air conditioning on the second night, but the staff did everything they could to fix the problem, and even went so far as to upgrade me to make sure that my stay was comfortable. The breakfast is varied, with a range of Eastern and Western options which varied slightly from day to day. The location is excellent - on a more secluded street, but close to both the lake and the more lively tourist areas. Overall, it's a great hotel, with dedicated staff who elevate the experience. "

"Very clean room and comfortable bed. Late check out was not ridiculous prices either. Great location, quiet at night can’t really hear the city which was a problem at the last hotel I stayed in the old quarter"

"Excellent location. Shops and restaurants are right there. Plenty to choose"

"I had to cancel due to uk flights cancelled due to Middle East conflict. Hotels.com emailed the property to see if they would cancel and refund due to the circumstances beyond our control. The hotel chose to disregard the email completely. No response even out of courtesy even if to say no to refund "

"Attentive staff | Wonderful massage at the spa"

"Stayed During the Tet Holiday; Hotel Staff were all lovely and helpful. Special shoutout to the Concierge staff, who were able to find us a City Tour Guide working during the holidays. We had an excellent stay and the Lotte Hotel Hanoi will be my first choice on my next visit to Hanoi"

"Great location, boutique hotel vibes, near to all the main tourist areas, but also not in a very noisy areas considering it's the Old Quarter. Staff were very friendly and helpful."

"Level of service was excellent. Staff were uniformly helpful and attentive. Amenities were great, including pool, rooftop bar, restaurant, spa, and sightseeing recommendations. A relaxing gem in the middle of busy Hanoi - great to return to after a busy day."

"The room was perfect, the hotel offered many ammenities."