Find all hotels by Iberostar in Playa del Secreto

"We enjoyed the serenity club experience where get a private members checkin, lounge, pool and bar, and butler service. Very nice"

"We stayed in a plunge pool in the 2 building. It was nice to have your own pool when the sun got too hot. Restaurants were fast and no reservations required. We did have a run in with the fridge not working, but staff diligently tried to fix it. Overall smaller than other dreams resorts, but it is more calm that way"

"This resort is amazing. It has lots of entertainments that families can enjoy. It has huge pools and waterslides . The lazy river is fun for those wanting chill time at the water. Apparently, we were assigned in a room for expedia vip, which is huge, comfortable and clean. There's housekeeper coming everyday to clean, change beddings and refill towels, soap, etc. There's also another staff coming to give us bottled water and refill mini bar. My main concern is the food. I didn't enjoy the food at the international buffet. Typically, everyday you see the same menu. Guests have options to make reservations at their restaurants but impossible to make one as it's always fully booked or close. Thankfully, I am an expedia vip and apparently they give priority to this group and all I had to do was to send a text message to this expedia personnel and he'll make all the arrangments. He had made our stay in this hotel quite easy, memorable and enjoyable. Without him, my family wouldn't experience dinner everynight at different restaurants as well as the free bowling that we enjoyed. Another major concern is guest service staff trying to confuse you with "free massage or free cabana" and eventually will talk to you abiut becoming prime club member. The confusion is, you approach them for questions and for help but will start speak to you about prime club membership. Yes, so guest service staff were not helpful at all to guests. "

"Great service "

"The Resort was great! Staff was fantastic with everything we needed. The only thing that was not great was the smell of seaweed around the Resort. Very strong smell once you get out of your room. Either than that we had a fantastic time! Thank you Ocean Maya Royal for hosting us and thank you to the staff as well! "

"Carolina y Rebeca no hicieron sentir muy especial exelente servicio su carisma y amabilidad las hacían sobre salir , no digo que el resto del staff no lo sean. Pero con ellas tuvimos más contacto directo "

"A perfect stay for family and anyone with all fun and amenities inside."

"Excellent on everything!!!"

"Wonderful staff and beautiful grounds! "