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"Liz was fantastic. She checked us in at the front desk and greeted us in a very welcoming way. Alex handled our bags and was super nice ! I was comfortbale leaving my bags without a worry. I also had an issue with my bag. And Alex did not stop until it was found. I am very Satisfied with the staff's performance.. I found this resort perfect Because not only does it have a party vibe but you can find many spots where you can just sit back and relax. Max, that works at the Italian restaurant and the Japanese restaurant was the best waiter in the whole resort to me. I witnessed him treat everyone like family and his service was up to par. Lastly, syl Sylvia, the housekeeping lady was fantastic and I had to leave her with a review. Many people are curious about cleanliness of the rooms , because of staff like her, your room Will always feel brand new, fresh, and clean. I will definitely be returning because of these 4 staff members who stood out to me the most, although everyone else was great as well. Thank you, RIU palace Peninsula for a phenomenal vacation with my family at your resort . "

"My other half and I enjoyed an awesome birthday week stay. Needless to say we weren't fully aware of the "atmosphere "!!! Lol, but we really enjoyed ourselves!! We will return!! Reyes in the Rain dining hall was on point !! Reberto our room attendant was awesome as well.. If you don't go for any other reasons go for the HOSPITALITY!! Never a boring day/night"

"I ABSOLUTELY love this resort. I’ve visited here 3 times and would definitely go back again. The Hyatt out did themselves with this one. Everything from swimming with dolphins, jet skies and parasailing all in one spot. The food amazing as well about 7 restaurant options and they have outside grilling daily while swimming. Best resort I’ve ever stood at and I travel a lot. "

"My wife and I stayed here for our honeymoon. The property was clean and safe and the service from the staff was AMAZING! I recommend this resort to anyone! "

"Amazing hotel loved my time here the staff are great"

"Muy buen servicio excelente lugar"

"Location, clean view"

"The place was nice and relaxing the staff were always ready to help and the concierge Lalo was exceptional with our needs. Would recommend for couples just looking to get away."

"RIU Cancun made my trip to mexico so easy and comfortable. The staff was very friendly and accommodating. The room was perfect & the food was great. I will definitely be back!"