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"Customer service wasn't great "

"Great"

"I loved this hotel! Clean and great for the kids. "

"The staff were polite, knowledgeable, courteous. The room was clean. "

"The staff was very pleasant and welcoming. The property was very nice and clean. The only thing I wish for is that you all notified resident that to partake in the waterpark area is an additional cost."

"The staff was great, always very welcoming and helpful. When we arrived in our room, it was nice and cold and the air conditioning worked well the entire stay. The room was very clean and the renovations were very nice. We loved the location being so close to Universal, Disney, and so many different restaurants and other activities. This was a great find. Will definitely return when I’m back in Florida! "

"Internet was slow."

"The room was very spacious, clean, and nice. The pools were nice. The picleball court and basketball court were nice as well. I just wish they offered the equipment at the desk to check out to play with (you have to bring your oen)The parking however is Terrible. I do siggest once you park using the shuttle ir walking. "

"Elevator was out the entire trip"