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"A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants "

"Shuttle to and from hotel excellent. Thank you Robin for your honest help while we were at the resort. Both drivers were great. Eevn the reps that met us at airport were visible and helpful."

"Me gustó la ubicación del hotel, personal atento y servicial, habitación amplia y limpia. Todo bien 👍 "

"Friendly staff great beach view "

"Great time at the RIU. Spent my daughter’s 21st birthday and she had a blast. Staff was amazing and very pleasant. Thank you!"

"Very bad experience at this hotel. I was honestly ready to leave after the first night. The front desk was not helpful at all and didn’t try to solve anything. Worst customer service I’ve experienced ! it didn’t feel like a Hilton-level hotel at all. The pool area was also disappointing. Umbrellas couldn’t be opened, so there was no shade, and the water was very cold. Overall, a really poor stay. I would not recommend this place. Never."

"I rarely leave reviews, but I truly wish someone had warned me. Our “welcome gift” turned into a $1,400 upsell just to access parts of the all-inclusive resort. Nowhere was it clearly explained that these amenities required an upgrade. This upgrade was also supposed to include a butler, yet we never met or heard from this person our entire stay. Yes, the property is large and beautiful, but the lack of signage and helpful staff made it frustrating to navigate. We got lost multiple times, and...

"If you are looking to stay somewhere a little busy, Sunrise is it. We were there end of March, lots of young people but lots of families too. Ice cream is very good. Restaurant reservations are hard to get. Expect to wait for things like drinks, etc. Sunrise resort is bigger and more crowded than Nizuc. Nizuc is quieter and smaller. There is a decent size pool at Sunrise resort for kids with a few slides. The playroom is the standout attraction. Very clean, lots to do. Also there is...

"Todo excelente"

"Great place."

"In the hotel there is nothing to do,after you go to the restaurant. The buffet is very limited, we stay 5 days and only one of those there was Mexican food ‘, the water in the shower and in the wash basing smelled very, very very bad. The jacuzzi in the room was dirty with a lot of soap scum."

"Me quitaron 3 horas enganchandome en la compra de una promosion de su aplicacion de mas de 120 mil"

" Hotel was old bathroom had mold "

"Great for the price overall but the property needs some maintenance"

"Tolles Hotel, modernes Design, sehr schöne Poolanlagen spez. Rooftop. Cafe und div. Bars hatten den ganzen Tag geöffnet und das Essen/die Getränke waren hervorragend. Am Abend kann man zw. 4 Restaurants auswählen, kleine und feine Speisekarte, tolles Essen und Service. Jeden Tag bietet das Animationsteam unterschiedliche Kurse (z.B. Floating, Yoga, soundhealing, Salsa Tanzkurse), auch das Abendprogramm kann sich sehen lassen. Das Hotel liegt nicht direkt am Strand, ist von einem Golfplatz...

"The main lobby bar staff was amazing, we loved Gabby! "

"Buena comida y la atención del staff muy buena. Aunque el ambiente está hecho 100% para americanos. "

" Food variety is offered since they have 6 to 7 restaurants inside the hotel. The best options are those who required advance reservations. Just make sure you bring proper footwear if you are going to these restaurants since flip flops or beach wear are not allowed. Your designated butler will be happy to assist you on arrival, especially if you have WhatsApp on your phone, providing you with schedules, restaurant options, and other comforts. For airport to hotel or vice versa transportation,...

"We stayed here last week and we had the time of our lives! Before I booked this resort I did go thru the reviews and it mentioned that food is quite repetitive and that amenities are that great but I would say the opposite, I believe that for the price that we paid this resort exceeded our expectations, I wouldn’t say the same for their restaurants but the food at the buffet is great! They changed their food every single time and some may became repetitive but that’s only for breakfast and...

"The hotel is nice, but I wouldn’t visit again. The bungalows are dated and the water below is murky and filled with seaweed. We couldn’t use the beach, because of the seaweed. They were working hard to try and remove it, but it didn’t work. The food is delicious, but the menu doesn’t change much, so after 3 days, we were bored with the food options. There were ants in our room, so we called the front desk and they sent someone to spray the room. The fumes caused me to itch all over, so that...