Find Family Hotels in Tulum

"Everything was nice. Arrived at night around 9pm. They welcomed us home, and gathered the is the luggage. Off we went on resort cart. Beautiful lit pathway, line with palm trees. Welcome, sash on the door. checked in with preferred club members and the festivities began. Served premium drinks. The next 3 days were wonderful, the all inclusive package was definitely a deal. Food was pretty good.Room was very nice. Dual balconies, by the pool, an our ocean view. Staff was very nice. Rooms were kept very clean. We recommend the excursion package to the cenotos and snorkeling "

"Everything about the hotel was incredible, highly recommend. Only downside was Mother Nature (sargassum)"

"This might be one of the worst hotels in Tulum. The rooms are old and have a musty smell to them with torn curtains on the windows and rusted sliding glass doors with keys that are difficult to open/close. There is no staff onsite before 10 am or after 6 pm, and accessing the property is difficult as you have to use a QR code to go through a turnstile and then through a door that leads you into a "alley" to get inside. There is no real lobby. The two restaurants onsite are grossly overpriced with a cup of coffee costing over $7 and cocktails between $20-24. The rooftop pool is small, unkempt and wasn't operational when I was there. You need to make a reservation to use the gym, and it doesn't have fans or AC. The service at the hotel is poor. There policy states that they change the bed linen every 3rd day and had to ask that they change mine after my 4th night, which they failed to do! I do not feel the property, service or amenities warrant the prices they are charging."

"My husband and I absolutely loved our stay at Casa Malca. While the property may lack some of the amenities of other hotels on Tulum Beach Rd., Casa Malca features artworks from the renowned collector Lio Malca’s personal collection in the hotel and around the grounds, so it’s a must for art enthusiasts. Additionally, the staff are all extraordinary, addressing us by name and attending to every detail of our stay."