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"We just checked out today and wanted to give a review, especially after seeing lot of negative reviews. We were contemplating cancelling but decided to come anyways 1) Room service in building 3: after seeing all the terrible reviews, our experience was opposite! When we first checked in and they told us we were in building 3, we thought oh great, here we go. Nope - we ordered room service multiple times through the app, and we always got it ahead of schedule! We ordered at peak times too 2)...

"Yes the ocean was visible from our room. I had paid for the garden veiw, the room wasnt ready and apparently they had some cancelations we were comped. Problem was the two double beds. There is no shuttle offered by the resort. Be aware of the extreem prices up to 300us. Theres an independent taxi service. Down load the indrive app, theres no uber. If you dont use indrive you will pay hundreds in trasportation costs. The waiters are totally unenthusiastic, and way not hardly enyone tips...

"Great aqua exercise program each day at the pool Really enjoyed it ! Selection of pools was great to relocate at different times of the day. Sorry we have to leave😞"

"Room was dark and very musty, beach was covered in seaweed, loud music at the large pool felt like a cheesy Club Med resort in the 1970s. "

"The spa pool in the room is cold, unfortunely we did not enjoy the pool at all during the stay because it wasnt warm water, although we did use the hot jacouzi out side, but since we paid for the room in the pool and didnt use it at all it was a little upsetting and it was also dirty. Another thing i wish it was an all inclusive for the price we paid almost $2,000 for our stay and no food included. That was a bummer. Other than that i will say it a very nice hotel. They kept our room clean,...

"Hôtel très haute gamme Rafinement Classe Calme Restaurants très bons Juste bémol sur le service qui n’est pas efficace comme un vrai 5 *"

"We stayed at the Bahía Coba resort which is basic tier of the resorts. The beds were very stiff and the buffet food was decent. Although, there was little communication on how to book the private restaurants for the week that we stayed."

"Great Family Resort."

"Jan was the best. He made sure he told me everything I needed to know about my stay. Including any extra things from Expedia. And Edgar was also great as a host and made our dinner for my sister personable and it made her feel special on her birthday. Thank you Jan. Thank you staff. Me, my sister, my brother in law, and my nephew enjoyed it all"

"We had a wonderful stay at this hotel. The room was clean, comfortable, and well maintained, and we were pleasantly surprised with a complimentary room upgrade at check-in. The staff were friendly and helpful throughout our stay. The water park was great and our kids absolutely loved it. The food was also very good with plenty of options for everyone. Overall, it was a great experience and we would happily come back again."

"Pool was nice a little cool but you got used to it. We’re more beach people so we spent most of our time there. Staff is always friendly and helpful. Claudia,Isabelle, Yeplady (?) and Eduardo??, (not sure of the last two’s names sorry) went above and beyond! Rooms were well cleaned daily. Food was great!"

"We could see the ocean from our room, but set back behind one set of buildings. You could still hear the sound of the ocean and the music playing in the beach restaurant."

"It was beautiful view from the room to the ocean. Staff was friendly Drinks and food inside this hotel was overpriced"

"I stayed at Copal Tulum Hotel for four days and overall had a great experience. The atmosphere is beautiful, with a relaxing jungle vibe that makes it easy to unwind. The cenote on the property was definitely a highlight—such a unique and wonderful feature. The yoga sessions were a 10/10, and the on-site photographer was also excellent. The food at the restaurant on the property was really good as well—everything I tried was fresh and flavorful. Transportation arrangements were smooth and well...

"Good location for park and ruins"

"The ocean was barely visible from our room and we had NO outside furniture. The room was remodeled in 2023 but it had a lot to be desired, the shower flooded the whole bathroom everytime we showered because of very poor design. The front desk woman that checked us in had an attitude and left nothing on our not getting a room before she left with anyone at the front desk, this caused a lot of confusion. The food was subpar at best, the liquor selection was awful and not anything I have ever...

"Muy relajante. Me encantó la experiencia. "

"Ocean view private jacuzzis smaller pools around that are nearly private"

" Very good for the price I paid"

"What a wonderful small hotel! Friendly and super helpful staff, adorable grounds, clean beach. It really was a perfect spot for a weeks vacation for 2! Thanks Karen, Griselda, Alex, Julio and everyone else!"