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"We had a medical emergency at the hotel and the staff was great and acted quickly at getting us a doctor and continuously checked up on us. Thankful for their assistance. Hotel Was clean except for the shared bathrooms. People failed to flush, but that’s not really the staff but the visitors. Good was average. Would have appreciated authentic Mexican food, but was unable to locate any. The entertainment at night was good. Michael Jackson show Was exceptional. Over all a good experience, but...

"i absolutely enjoyed this stay. from the food to the shows to the amazing property, plus if you like wildlife definitely recommend the turtle tours!!!"

"Everything"

"Amazing property with great food options and activities along with clean rooms and best views!"

"Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable."

"There was not much food options. We opted for A la Carta and we were advise that no reservation was required however when we reach at the restaurant they advise us that they now required reservation and was roll out the day after we checked in. They mentioned advise was sent but we didn't receive any notification on the app nor email"

"Absolutely loved this resort. Would 1000% go back. Starting the day with yoga by the beach was amazing. Having the option to do activities like paddle boarding and snorkeling was nice. The rooms were clean and maintained every day. The seaweed wasn’t an issue because they cleaned it every morning. The staff were so friendly and helpful. I had the best massage of my life at the spa. The food was delicious, and the drinks were great too. So much to choose from and it was all wonderful."

"Unfortunately, the hotel was not what we expected. Safe in the room was broken. Yes they fixed it after we formed staff. Go to eat at the Mexican restaurant and no toilet paper in the men’s restroom. Our wrist door back/key open we’re not working, not activated. They had a cheap toy Iron, which one of the staff replaced to a normal iron that throws steam. The only thing my family enjoyed was the walk out Pool. Food was average."

"This property was so good that we going back in 2 months"

"The hotel is beautiful, our room was right outside the pool and beach. Sea sargassum is a big problem in summer months, if they would have cleaned a little bit, the beach is beautiful. Staff is friendly, restaurant on site is very convenient. Highly recommended this budget friendly hotel."

"Came to Copal for a relaxing vacation with my husband and we got just that. It was clean , quiet , and near so many local restaurants and shops . The room we had gave luxe jungle vibes . We will be back"

"Very attentive staff and willing to take you to what you are needing. The grounds are meticulously maintained. There are no elevators."

"If you want to shower in mold this is the place for you."