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"Excellent"

"The room was literally 82 degrees. We asked for it to be fixed several times. Beach unusable. A lot of confusion of which staff was appropriate to use if an expedia guest vs “hotel guest”. Monkey poop (I hope) up our stairs 3 nights in a row. Beach unusable. I got incredibly ill, hospital visit during my stay and was given absolute hell for a refund even though I had my boyfriend call and explain hours before and showed documentation after. I had to physically go down to the lobby with shakes...

"Extremely disappointing experience, especially considering the price. We booked 3 nights but checked out after only one night and moved our group of six to another hotel. We stayed in the Ocean Sky Villas, where the A/C did not cool the rooms adequately, making them extremely hot and uncomfortable. The Wi-Fi also did not work, so even ordering room service was difficult—we had to walk to the restaurant to request assistance. The beach was completely covered with sargassum and essentially...

"This property is centrally located in Tulum so if you’re planning any excursions everything is only 10-15 minutes away. The property itself was under renovation during our visit so there were rolling closures in restaurants and main building. A little annoying but we managed. Glad to see there were renovating as it was in dire need. It’s a dated property but looking past that the staff helped make it great. The live music and shows in the evening were also above average. We spent most of our...

"10/10 definitely recommend if your looking for a peaceful relaxing atmosphere"

"Don’t book. Place is run down. Bathroom had black mold. A/C thermostat locked. Kids water park super old. Staff not helpful. Bartenders and waiters prefer to attend first to certain foreigners. Had to figure out the whole hotel on my own. This place is huge. Three hotels in one. You have to wait for for golf carts (10-15min) to get the beach. The beach has rocks. We did see some fish. Buffet is mediocre at best. Airport is over an hour away. There is way too much to explain. Just find another...

"Todo aceptable pero muy caro para lo q ofrece"

"The property was clean the food was horrible also the drinks were no good. The property has alot of old retired people there is nothing to do as entertainment on the property Hot water was good air conditioning was good there is nowhere to store your clothes being a five star hotel and the so call private Jacuzzi if you on the first floor is not private. The only good thing is you can go and use all the facilities on the other properties which are a free trolly drive away. I would not stay at...

"Todo excelente , el servicio fue muy bueno , ojalá que se pueda arreglar de alguna manera el problema del sargazo !"

"Came to Copal for a relaxing vacation with my husband and we got just that. It was clean , quiet , and near so many local restaurants and shops . The room we had gave luxe jungle vibes . We will be back"

"Loved everything. Every single thing about the hotel. Cant wait to come again."

"Everything about our stay at La Zebra was perfect! If you want a small hotel with every detail considered, where the staff are ALL amazing, kind, warm and so friendly then La Zebra is for you. A beautifully styled hotel, complete with every modern touch yet embracing Mexican art and culture, it is the kind of place where you can totally relax. The food and drinks were incredible, our particular favourite was the ceviche! The staff became more like old friends, nothing was ever too much trouble....