"We arrived early, having been told that we could leave our bags before checking in. We took our bags to a room and they were locked away. They did not take our name or booking details. there was no ticket given for our bags. When we returned to check in the member of staff took a while to find our room and eventually gave us the room cards. The room was hard to find because of the bizarre numbering and access points. The room door had a card on it asking the 'reader' to go to reception. As we...