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"Good & beverage and staff were excellent. "

"On the second day after our arrival, I ordered an 8 oz filet mignon at the steakhouse. The steak appeared to be cooked appropriately for medium rare, but the center had a very strong sour taste. I was unable to finish it, and shortly afterward I developed fever, chills, stomach pain, and severe diarrhea that lasted for the next three days. When my wife brought the situation to the staff’s attention, their response was extremely disappointing. We were told that they could call a doctor, but only at our own expense of $255 USD. The staff also treated us as though we were exaggerating or trying to take advantage of the situation, which was very upsetting. This experience completely ruined our first trip to Cancun. We expected much better treatment and hospitality from Hotel Riu Palace Kukulkan."

"The pool parties and nighttime shows and theme nights were by FAR the most fun we’ve ever experienced at any resort. Some of the food wasn’t incredible but you can find something good at each of the restaurants. Romanza was our favorite, and the rooftop pool bar had great tacos and wings. The party scene made this place well worth it, and we will DEFINITELY be back."

"It was very clean hotel and the staff very helpful. The food at the buffet was better than the à la cart restaurants, breakfast and the seafood at the buffet was very tasty. "

"Nice place "

"My stay at Breathless Cancun Soul was excellent! I stayed from 5/2/2026 to 5/6/2026. The food was good, the nightly entertainment was good too. The service I received from Hermilo & Leo at the Xhale Rooftop Pool was exceptional! Those two individuals deserve a pay raise immediately! Their service is what stood out the most. I would definitely recommend staying at Breathless Cancun Soul! "

"Extremely unpleasant on all accounts. First, stench of sea weed everywhere. Beach was closed. The pools were very crowded and noisy. Service everywhere was very slow. Tried to upsell time shares at the Grand - signed us up without consent and then kept calling at 7:30 am to find out why we were not there for the "tour." Food at the buffets was minimal, cold and stale. Other restaurants barely gave any food - portion sizes small. Room service was always 1-1:30 hr wait no matter what time of day or night. And they never picked up after - had to wait for housekeeping the next day. Transport within the facility was very sporadic. We had seniors and had to wait nearly 1 hour to get transport from the wedding lawn to the hotel room despite asking staff to call for the golf carts. Housekeeping did not respect the privacy sign. As Expedia VIP, we were supposed to get an upgrade - which did not materialize. Spa service was pathetic. we had to pay $12 for oil! And, it was CBD oil - which we were not told ahead of time. They gouge you at every turn. They entice you with $500 credits which you can barely use on anything useful, and they charge 16% "tax" on it. Please stay way from this resort."

"The hotel was beautiful and felt secure. Transportation was not too far, which made things easier plus staff was helpful and caring."

"Very Calm, Clean and Peaceful."