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"Great staff, but the "Sun Club Master Suit" experience fell short of expectations. We booked the Sun Club Master Suite Ocean Front, expecting the VIP treatment typically associated with a high-end suite. Unfortunately, the service was rarely proactive; I often found myself following up on requests and experiencing long wait times. The Logistics: It was quite difficult to locate the pre-booked Amstar private shuttle at the airport. The Property: While well-maintained, the resort feels aged, and...

"Customer service was excellent and prompt. Our room was clean and spacious. Beach front was beautiful with lots of access to seating both poolside and on the beach. "

"Gran lugar "

"Clean all around. Great service. Great food. Great amenities. Super kind and respectful staff. Everyone deserves praise!"

"Stayed 4 night, and only got room cleaning on the first night, and have to request multiple times for the rest of the stay and in total got 1 room cleaning for the rest 3 nights. Breakfast apparently serves left over food from last night dinner, and some lunch is from the same day breakfast, ... Restaruant Sunan is not good with the Mexican twisted Asian food. Other than this, still a good option. "

"Great hotel, we loved it! Just wish that they would fill our shampoo, conditioner and body wash more often as we would realize in the shower that it was out. This happened twice and that was annoying as you are mid shower, need to get out and call the front desk, and then wait until they came to tip them up. "

"Our stay at Occidental Costa Cancun was disappointing overall. Check-in service was slow and lacked urgency. We arrived early (11:00 AM) and did not expect our room to be ready, but reception did not seem interested in providing a welcoming experience. We eventually got our room at 3:15 PM. The property is very small and does not feel like a true resort. There is only one small pool and a limited beach next to a canal where ferries and boats constantly pass, creating a noticeable smell of gas...

"Amazing place .. "

"Horrible absolutely do not stay here. Horrible waste of money. Basically it’s a bunch of drunk obnoxious parents and their l teenage underage kids drunk rude disrespectful thieves parents and kids both acting like they’re better than everyone else. No one is friendly or wants to be friends or have a good time. It’s primarily all 14–20 yr old kids drunk. Do not bring ur daughter here or allow her to go. The food is horrible and tastes like garbage. Better be up at 7 am to put ur towel on ur chair...

"I had a wonderful experience staying at this hotel and resort. From the moment we arrived, the staff welcomed us warmly and made the check-in process quick and smooth. The property is beautifully maintained, with clean and comfortable rooms, modern amenities, and a relaxing atmosphere. The resort facilities were outstanding — the pool area was clean and well organized, and the surrounding landscape made the stay feel peaceful and luxurious. The on-site restaurant served delicious food with a...

"Amazing everything "

"I traveled solo for the first time and honestly loved everything about my stay. My oceanfront room was beautiful, and I was greeted with a nice bottle of champagne and a well-stocked minibar, which was a great touch. The bed was extremely comfortable, and the room service ended up being one of the highlights of my stay. Overall, I had a great experience and would definitely stay here again!"

"The hotel was excellent! Great customer service, excellent amenities! It was so clean and had amazing food and fun! We had a fabulous time! The beach on front of the hotel was white sand and beautiful water! We had a great time!"

"Yes "

"“Overall I really liked my stay. The place is nice and comfortable, and I had a good experience. However, the shows at night felt a bit short, and I think they could improve the atmosphere to make the evening events more fun and lively. With a little more energy, it would be perfect.”"

"We loved The Grand so much that we bought their membership! The drinks and food were excellent and the service and staff were outstanding. Big shoutout to Jose at the pools. He was wonderful!"

"Friendly staff and a clean, new property. Some dust around and the Asian restaurant was not good. AND we loved it as the buffet was great all day long with so much variety. Def would come back. "

"Beautiful we got a good time. I like the place."

"Absolutely the best resort in Cancun!! After staying at the Ziva resort n Punta Cana, we were excited to visit this resort in Cancun. The Hyatt Ziva brand is one of few that lives up to the hype and is consistent with their high standards of excellence!! As soon as you pull up to the entrance, you are transported to paradise! The entire staff is so considerate, welcoming, and pleasant! The club level staff (Emmanuel, Natalia, and America) were very attentive, remember you by name, and are...

"Terrible food experience "