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"Everything was amazing and the staff was really friendly."

"Had an okay experience next time will I go back nope food was okay. In the adult pool/bar area there was a girl name Perla super rude made a face and would do ugly hand movements."

"Food no good"

"Didn’t like the rooms, were dirty and old and there was a sewer smell anytime we showered."

"The suite and pools were fantastic. There is a pool option for everyone- beach like zero entry, calm, shallow and kid friendly, lively, swim up bar, etc. No shortage of options. Our Penthouse 2 bedroom corner suite couldn’t have been better. Staff were great and attentive. Kid’s club space and staff was amazing. Our kids loved it and gave us some down time without kids as a part of our stay, not an added cost - WOW. The beach was more for view than use as the seaweed across Cancun has become a...

"The Spa is super"

"I did not appreciate not being treated the same as other guests. I was there celebrating an anniversary & was asked twice if I was celebrating anything special. I saw happy anniversary banners on others doors but nothing on our door. I also did not appreciate being tricked into going to sit & waste 3 hours of my day to become a Hyatt member. My husband & I were told we were going to check out the property & have breakfast. That was not the case. When we got there we had to sit through a lengthy...

"We loved the trip. Everyone was helpful front desk Stephany was so nice the message from Jessica Octavio in sales. Room service every morning was amazing. Thank you 💙"

"just all around amazing. i’m lost for words and i don’t have any complaints"

"With so many people around, some of the fruits and seafood were surprisingly not fresh."

"Clean room and felt very luxurious. Would stay here again and for a longer period of time."

"Lo único que no me gusto de éste verano fue el sargazo pero que no dependió del hotel si no del mar. El hotel tiene buena ubicación para estar lejos del bullicio de Cancun. Un poco caro el costo de los alimentos. El resto muy bien."

"The customer service was amazing and it was extremely clean. The food was excellent and everyone was friendly as well as taking of you in all aspects as a guest."

"Amazing!!"

"This hotel is small (one cafe, one buffet spot, one restaurant). One, dual level pool with a bar (nice bartenders who made weak drinks). The room was large, but space was not used efficiently. The food was horrible (which, I suppose, is great if your plan is NOT to eat). The staff was always busy because they were understaffed; I almost felt bad asking for service since they looked overworked. The elevators were small (4 people max posted), and rusty. Overall, if you are picky about hotels,...

"Staff was unbelievable. Views from the balcony amazing. Preferred club is worth the added cost for what you get. Highly recommend the resort!"

"Best of the Best, We ll be back summer 2027, Thank you"

"Great vacation."

"We absolutely loved our stay here! The lazy river was one of the highlights of the trip, we had so much fun and spent hours enjoying it. Every single staff member we encountered was incredibly kind, friendly, and helpful. Their hospitality really made our experience even better. If I had one small critique, it would be the drinks. We found many of them a bit too syrupy and overly sweet, but that certainly didn't take away from how much we enjoyed our vacation. For dining, we highly recommend...

"Everything it’s good everything it’s amazing"