Hotels with smoking rooms in Quintana Roo from AED 491

"Beautiful resort very helpful and friendly staff Shot out to William from entertainment team and Lluvia at blue moon restaurant. "

"We recently stayed at Sunscape Resort in Cancun and overall had a very pleasant experience. The staff was very friendly and helpful, and housekeeping kept our room spotless. The buffet was a highlight, offering great variety and consistently good food. The restaurants were good but could use more menu variety, and we often returned to the buffet for the desserts, which were better. The rooms were clean but somewhat outdated, and our “garden view” suite mostly faced another building. Soft, low pillows were also hard to find. Seaweed was a significant issue on the beach, and it seemed more spread around than removed. We also saw someone struggling in the water while the lifeguard did not intervene, which made us very vigilant with our children. We preferred swimming near the neighboring resort, where lifeguards seemed more attentive. Overall, thanks to the very friendly staff, cleanliness, and quality food, we had a very enjoyable stay."

"This was my first trip to mexico and my first tropical vacation in life. I feel obligated to provide a detailed review as this venue was so awesome, and exceeded my expectations in every possible way! I stayed for 9 nights Feb 20-March 1st, excellent time of year even though the seaweed decided to start coming early in 2026. Staff: The staff is both professional and pleasant, they are knowledgeable in their respective roles and always friendly. They make a pleasant hand gesture and cover their hearts when greeting you, it feels very welcoming and I'm appreciative. The bartenders are well versed and happy to put together special requests if they are unfamiliar. The chefs are happy and awesome, even the cleaning staff was pleasant and helpful and I like how you get a little card explaining who will be taling care of your cleaning services for your stay. Food: The buffets are fully stacked with many options at every meal and customizations are endless. The restaurants are all great, many options at the Italian restaurant in particular. There were also many vegetarian options in each area, and im pretty sure they can/do accommodate other dietary requirements. The abundance of fresh fruit 24/7 was so very appreciated. The fruit at the buffets was amazing, and you can always pick up a fresh fruit cup in the grab and go cafeteria. Beach: "

"There wasn't a lot to do at the resort, our teenagers got bored quickly. Overall we did love the resort though. Fantastic service, very clean. Felt like a luxury resort. Dining hall could have used more vegetarian options. If you have allergies they ask when going into the restaurant but then never help you stear clear of things you shouldn't eat, so I'm not even sure why they ask. Overall it was a great stay and we did enjoy ourselves. "

"The entire resort was lovely. Our room was beautiful and peaceful, and the staff were amazing. On our last day there was a glitch with our check out time and the concierge desk did everythi they coudd to accomodate us."

"Great hotel for the price. Food was really good with plenty of meat options and seafood days. The main restaurant almost never closes, and even during breaks you can grab snacks by the pool. There are usually lines, but the staff works fast and really tries to keep things moving. You can book 3 à la carte restaurants — the Mediterranean was the best for us. The Japanese and Mexican were just okay. Drinks are good overall, with a nice all‑inclusive selection. The coffee shop opens at 6 AM which is great if you're leaving early, but the coffee itself is very weak — more like coffee‑flavored water. Beach is nice with strong waves and a bit of a pull near the shore, but farther out there’s a shallow sandbank where it’s calmer and fun to swim. Entertainment is solid: activities by the pool during the day, and evening shows in the theater. The lobby bar has live music, karaoke, etc. Our room was spacious with a pool/sea view, but a bit aged. We were near the floor’s water filtration system, which hummed loudly at night. Strong wind also made the ceiling vent rattle unless the balcony was closed. Spa was clean and relaxing with a good massage. There’s a bus stop right outside, very convenient. Overall: a very good value for what you pay."

"This was one of the best resorts I’ve stayed. The whole place was immaculately clean. Staff was amazing. Food was great. Service was above and beyond. "

"Where do I even begin? This resort fell embarrassingly short of what it advertises. The rooms were filthy — not “needs a touch-up” dirty, but genuinely neglected. The staff were consistently rude and unhelpful, acting as if guests were an inconvenience rather than the reason they have jobs. For a place that markets itself as “family-friendly,” it was anything but — zero consideration for families with young children. The beach, which should be the highlight of any resort stay, was littered with trash. It was genuinely embarrassing. We paid good money to vacation at what turned out to be an overpriced disappointment at every single turn. Do yourself a favor and book literally anywhere else. This place is not worth your time, your money, or your vacation days."

"Room was excellent. Ocean itself want immaculately groomed but that’s not what you go here for lol"