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"Staff were wonderful and everyone is very friendly. My biggest issue is their lack of care when asking about food allergies. They ask when seating you but have no care whatsoever when taking your order or explaining food options at the buffet. Treat it seriously if you are going to ask. Another big negative is bottled water in the room. With faucet water being non-drinkable, we asked multiple times for the bottled water to be placed in the room by housekeeping, but it was never done. When...

"Place is great, our only issue was with the way they have dinner options setup, is very hard to get a reservation and staff wasn't helpful as we talk to yo to 5 different employees and none was able to support. There are other restaurants out there that no require a reservation and that is how we were able to get dinner for my family but overall real bad experience with the guest staff. Rest of our stay was great and place is beautiful, the pools were clean, snack and breakfast options were...

"Excelente lugar de los mejores de la Riviera , calidad enorme en alimentos y en los espacios de esparcimiento"

"The room was amazing. However, the seaweed issue was really bad which did not allow us to really jump into the ocean."

"Water park is separate but there was always courtesy vans waiting to move you around. Pool outside our balcony was very cool to relax. Waiter at Pizzas restaurant was amazing and waiter at Bikini bottoms (Gustavo) I believe that was he’s name was excellent. Food at all the restaurants was delicious. Grandson(5yrs) had a blast at water park and pool. Highly recommend if You got lil ones."

"El aire que se respiera huele mal, la camida super basica, los platos de comida top tienen costo extra a pesar del todo incluido.. la playa es horrible, no hay discoteca disponible, y ningun bar es 24 hr... no fue bueno"

"The vibe is great how thehm no"

"Cleaned and excellent place"

"N/a"

"The staff were great!! We had a wonderful time!"

"Muy buen hotel recien remodelado las habitaciones cómodas y los restaurantes muy buenos, las amenidades, bebidas y comidas del bufett del excelente calidad, mi viaje fue familiar y tuvimos muy buena experiencia. Lo recomiendo ampliamente"

"The food was terrible so plan accordingly"

"We had to leave early but the a la cartes were amazing in gf and they were very accommodating, greatest food. Lots to do and see. Disappointed with the beach, but I should have done better research. All in all it was a great place. Would love to take my grand kids there."

"Such a wonderful time ! I would opt for prepaid transport . Finding transport to get to your hotel from the airport was stressful but was able to schedule transfer back through the resort. Bring small bills for tips and things if you like but of course everything is mostly free besides paid massages and things. Our personal concierge angel was amazing ! Swim out sweets are also a recommend."

"- Excellent customer service - Good options for food - More if a relaxed vibe than a party setting - Lots of beautiful wild life to observe. - Need more guest entertainment/evening shows - Lower room I was first given had an overwhelming mold smell and I had to be moved. Moved to a nicer upper unit and they were kind about it but if you smell mold, move. They tried to tell me it was normal but started to feel sick when in the room. - I would still 100% go back back because of the beauty of the...

"Barcelo Maya Palace was an absolute paradise! My family stayed for five nights and really did not want to leave by the end. The resort is huge and you are never wanting for things to do. My two teenagers were completely happy to just hang out in the gorgeous pool closest to our room, though there were myriad other free activities we could have done. The facilities including our room, pools, walkways, dining halls, restaurants, and beach were immaculate. The staff was really the greatest part of...

"Beautiful property with a laid back vibe. Fun activities team at the pool if you're into that, but plenty of quiet areas if you're not. Food is good not great. Rooms are clean and grounds are clean. We will be back!"

"Me and my wife, we were at a lot of resort in Cancun, but all we can say this was the nicest and the most beautiful and cleanest resort. We definitely going back from now only to this resort."

"Excelente servicio, super limpio y bonito todo el hotel. El personal es amable y servicial. 100% recomendable."