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"Wonderful stay and will visit again"

"Ideal para familias, mi hijo de 2 años se la pasó bomba y mi hermana de 11 también, es increíble. Volvería mil veces."

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"Family of 4. We had a wonderful stay. The room was clean. The staff was helpful and knowledgeable. Make reservations for the restaurants immediately after check in. It was difficult to book but I kept checking and was able to get in."

"It was amazing. Will definitely be returning."

"The service is good. The place is cozy and nice"

"Love the buffet and food. The staff was incredible especially silverio the waiter inside of the buffet made us feel welcomed, always had great recommendations and made sure to make us feel like we were on top of the world."

"We recently spent 8 nights at the Grand Riviera Princess. The property was beautiful, The majority of the staff was so polite and welcoming that you honestly felt like you were on a carefree holiday. Anabel from the Concierge service was a life saver and made the trip very special. My kids (12-15) loved the water park, activity pool, and the beach. We all loved the fact that this is such a family friendly resort and that there were so many other kids for them to meet and hang out with during the...

"Second trip was just as exceptional as the first."

"This was my third stay at Hard Rock Riviera Maya, and sadly, it will probably be my last. The overall experience was very disappointing. The service, especially in the restaurants, has declined significantly, and the cleanliness and maintenance of the resort need much more attention. At the water park, two slides were out of service, and the kids’ climbing wall was closed for maintenance. Our room had no comforter, and it took five phone calls and two days to get one. Every morning, we had no...

"The rooms are big for king size bed. I didn't like how they used all cheap alcohol for the all- inclusive. The buffets is okay. Sometime the food was cold"

"This boutique resort is the top we've ever been to (it rates very high globally and its for a very good reason). My wife and I celebrated our 25th anniversary there and we were treated like royalty. The staff was amazing, the food was amazing, the place was so beautiful, romantic, exquisite and unique. The beach was lovely and I'm sure to go back soon with our whole family. Probably the best resort in Mexico, it's worth every penny!"

"Me gusta mucho este hotel, las habitaciones son muy lindas, la comida es buena y en general el staff es muy amable, el unico pero que le pondria es que los colchones de las camas son muy duros, pero fuera de eso me encanta todo."