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"We love this resort, and we have been coming here for years. We always get the all inclusive with Xcaret access which is great for kids and adults alike and really gives us various things to do. The hotel it self is well maintained, the food selection is good - especially at the main buffet and the à la carte restaurants are also good. The rooms are getting a bit old in the tooth but they are well maintained and very clean with AC working well. Building 21 or 22 would be my choice of...

"Housekeeping was great. Butler was not available right away as informed. We had to tell someone else and they sent a WhatsApp chat vs visiting and showing us room. Once the sales girl walked us to check in desk and we declined offers they didn’t pay much attention. Once we got a hold of the 7 butlers they helped in chat only. Place is big and food was good. We figured out how to get around and other staff was friendly enough to help. Art classes were fun. Expected a bit more for what we paid....

"It’s a great experience for our children; we’ll be back soon."

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"The place looks beautiful but and the food looks excellent but you will spend more time in the bathroom then the resort my wife got food poisoning and I spent all my time on the toilet and we where not the only ones!"

"Marlen was very helpful at check-in , staff was nice, food was good , resort was beautiful"

"The staff was beyond friendly! The food was delicious! The beach was amazing. Overall 20/10 and will come again!"

"Room was outdated had a very nasty sewer smell coming from the toilet. Staff were very nice"

"Quiet all adult property. Food was amazing, Dress code enforced and no reservations needed. Burgers Dogs, nachos, pizza and other finger foods available poolside without waiting."

"This boutique resort is the top we've ever been to (it rates very high globally and its for a very good reason). My wife and I celebrated our 25th anniversary there and we were treated like royalty. The staff was amazing, the food was amazing, the place was so beautiful, romantic, exquisite and unique. The beach was lovely and I'm sure to go back soon with our whole family. Probably the best resort in Mexico, it's worth every penny!"