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"Amazing views our check in process was good Adal made accommodations for us for the room to be just how we wanted my kids and us loved it we will start going more often"

"Mi estancia fue de domingo a viernes y solo puede reservar 2 días en los restaurantes (miércoles y jueves) no pude reservar más días. Pero la comida de los dos restaurantes que fui sabrosa."

"As always, Xcaret was amazing!"

"The room was amazing. However, the seaweed issue was really bad which did not allow us to really jump into the ocean."

"We stayed at Nickelodeon & had a wonderful vacation. The resort is beautiful, very family-friendly, and our kids loved the character experiences, water park, and pajama party. The staff was generally kind and helpful, and the rooms were clean and comfortable. The only reason I am not giving 5 stars is because of an uncomfortable experience related to a marketing presentation. We bought tickets to an experience and were later told that attending a membership presentation was required, which was...

"The food was amazing! Even the Buffett was so good!"

"Great hotel food was very good, beach isn't the greatest but over all had a great experience"

"The room was clean, everything physically was pretty. The pools and waterside looked nice. There was activities for kids. The staff was so weird. They seemed annoyed for even ordering part of the all-inclusive menu or drinks. Different staff gave different information about the things we asked, there was no consistency in their answers. The “snack bar” is a sports bar and the food was terrible while the lady along with some of the other employees that were there at nights serving 6/01/2026 -...

"N/a"

"Unfortunately, the elevator broke half way through our stay. It appeared to be the only one in the hotel. As someone who has a bad knee it was very difficult to go up and down several flights of stairs all day. Also, didn’t like that there were only ladders to get in the pool. Several elderly people at this resort and watched many of them struggle getting in and out. The food was fantastic and the room was clean."

"Todo perfecto!!"

"Excelente servicio del personal y calidad en alimentos y bebidas"

"The staff was not very helpful at all. From the very beginning of our stay to the very end of checkout. If you brought them any issues or problems thier answers were that's just the way it is and I'm sorry. Never a solution or option to get it fixed. The staff was not very knowledgeable of where things are located or were they able to understand what you were asking more than half the time. Several individual employees acted like they couldn't speak English although their job was clearly to...

"Secrets Maroma Beach was awesome. We stayed 6 nights....every meal was great, staff was great. Room was great. Seaweed is daily battle for the all the hotels in the area. SMB did a great job of keeping our beach clean. A lot of seaweed was pushed onto the beach one night during a storm. The next day was bad, but it was clean in 24 hours. Great all inclusive."

"Overall great stay. Check in was easy. Room key is a wrist band. Makes it easy to come and go. No key to keep track of. Security was great. There is a long drive from the front gate to the resort which makes you feel like you really are in your own world. Each time we left we had to be vetted to return. Not just anyone can get in. The beach had seaweed, which made it impossible to use. That is out of the resorts control. Mother nature is undefeated. Every resort was affected. There are some...

"- Excellent customer service - Good options for food - More if a relaxed vibe than a party setting - Lots of beautiful wild life to observe. - Need more guest entertainment/evening shows - Lower room I was first given had an overwhelming mold smell and I had to be moved. Moved to a nicer upper unit and they were kind about it but if you smell mold, move. They tried to tell me it was normal but started to feel sick when in the room. - I would still 100% go back back because of the beauty of the...

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"This pro"

"Everything is 5 star quality. Really liked the hotel, bar , activities food, coffee bar was my favorite. The staff was amazing. Great job. Family of 6 . ( kids grown up). They all enjoyed . Beach had those sargassum /seaweed, but they tried cleaning every day and the not take away from our experience."

"we loved sairy! she was a part of the entertainment crew and was absolutely amazing."