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"Everything was a 1000/10 perfect"

"Rooms were spotless. The staff were all amazing. The food was *chef's kiss*. I will be most definitely returning for a longer stay."

"Todo excelente, lo único que no nos gustó es que después de las 10 pm no puedes hacer nada en el hotel, hasta la sala de juego cierra. Pero el servicio, la comida, la animación y la habitación 10 de 10"

"Great jungle view for room and spotless resort! Wide open spaces and tons of cute animals to admire. All staff were friendly and helpful."

"Everything about the resort. "

"This hotel "

"Great location, amazing staff and food is fantastic. "

"Clean room, friendly staff, great food, well taken care of resort, lots to do. 10/10 experience even with the weather being a bit chilly. "

"Service, food and amenities were excellent."

"We absolutely loved this resort! We had our own concierge with booking through Expedia that set up our dinner reservations and that was well worth it! She was amazing!! We loved the wildlife!! We were there during the abnormally cold weather however still had an awesome time!!"

"Beautiful property with lots of ways to relax in style, but also with plenty of activities. A solid 75% of the staff members were friendly, helpful and eager to serve. The suite had plenty of space with a nice shower, proper toilet room and a spacious terrace with a great view of the resort and beach. "

"Absolute perfection. Pristine accommodations, excellent service, friendly staff, truly wonderful opportunities for activities, and superb dining. I highly recommend staying at Palafitos."

"Great resort, clean, friendly staff"

"Staff are very friendly and helpful, service is great!"

"Got an upgrade to the one bedroom villa with balcony hot tub and full kitchen, a nice perk to start our week. Rooms spotless. Staff very friendly. Buffet lots of variety, they always have kid friendly items. Sometimes the lunch grills get busy and you have to wait from 45-60 min for your food, but they get you drinks quickly and other times the wait is only 15 min. Don’t expect to swim in the ocean here. The beach smells a bit from seaweed and there are urchin and jellyfish warnings. Not a big...

"We traveled with 7 people ages 8 months - 46 years old. We had 2 deluxe rooms that connected to each other. We initially booked with Riviera but was relocated to Sunset because of construction on 1/2 the resort. Had option of 4 pools and beach for swimming including one kids pool and water slides. Food in buffet was average and we didn't eat at many of the restaurants "

"We loved our stay at Jungala!! The suites are roomy, spotless, tastefully decorated with almost any amenity you would need. The service was impeccable. We had access to the grounds & pools of the other beautiful hotels within the Vidanta complex. We would definitely choose to stay here again on a future trip to the Riviera Maya! "

"Excelente para pasar unas vacaciones sin preocupaciones"

"The staff is amazing as is the food and atmosphere. Would definitely stay here again."

"Check-in Process: Before arriving at the hotel, I pre-requested specific pillows, a private room, and a room with a good view through the butler, and they accommodated everything exactly as requested. Upon arrival, the butler kindly consulted with me, and all communication was possible via WhatsApp. They handled all restaurant reservations and activity management. From before arriving at the hotel until the moment we left, they fulfilled every single guest request without missing anything — it...