Find all hotels by Omni in Hidalgo

"Nice resort, newly built and nice design. Rooms were nice, views were beautiful, restaurants were all good aside from Hunters and Rio. The staff were extremely attentive, the service was excellent. The beach was very poor, it is located next to mangroves so it smelled bad and the water was dark brown and filled with seaweed all week. From discussions with locals, the beach is always like that which is unfortunate. The beach was also closed one day due to crocodiles that inhabit the area. More lunch options would have been nice, the food trucks are a good idea but there were consistently long lineups."

"As frequent travelers to 5-star, adults-only resorts in Mexico, this was our first time trying Secrets, and as Hyatt members, we had high expectations. We booked just one night to test the property before moving to another resort, but even that was enough to be disappointed. The lobby and room initially looked modern and clean, but the room lacked basic functionality. The hair dryer didn’t work, there were no proper hand towel hooks, and there were very limited outlets or USB ports near the beds. The shower was large but poorly designed, with weak pressure and inconsistent temperature. We were also not provided a luggage rack, and there was no follow-up after requesting one. Food and service were the most disappointing. Poolside drinks were watered down, and the fish tacos were overly salty and flavorless. Dinner at the steakhouse was worse—both steaks were overcooked, chewy, and lacked flavor. The server never checked on us or acknowledged that we left most of our meals untouched. The buffet for breakfast and lunch was average with limited variety. Overall, this felt more like a 3–4 star experience, not a 5-star resort. Unfortunately, we would not return, and this experience makes us hesitant to try other Secrets locations."

"Great hotel but could use updating in rooms. Great food and wonderful staff …. Loved it ❤️"

"Yes"

"Property was very clean, Beach was very dirty, all four days that we were there "

"Wonderful 10 day vacation! Hats off to Mateo, Alexis, all restaurants and staff! Well done"

"My favourite all-inclusive experience so far. The staff at this resort are phenomenal, the property is beautiful, the rooms are comfortable, and the food was better than anticipated, especially at the a la carte restaurants. The rooms are quite spacious, so it was disappointing to see two double beds instead of queens; that change would make this place a 10/10."

"Great hotel great food"

"Everything was amazing, customer service. Food was delicious only thing bad was the communication for transportation to the airport. "