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"I liked the excellent customer service. I didn't like that I had to leave "

"I booked this hotel at the very last minute, as my flight timings has been changed by the airline. Although we only stayed here for a few hours, it was a very memorable stay. The staff was extremely courteous and welcoming. The pho that ate for breakfast was one of the best we had on our entire 10 day trip. Clean and aesthetic rooms."

"alls good"

"Beautiful hotel "

"I have been to many hotels around the world (US, Canada, France, Dominican Republic) but this hotel is in my top 3 favorite hotels around the world. The attention to detail is 10/10. The staff 10/10. The room 10/10. I am allergic to ALOT for example seafood, nuts, egg, flour, wheat and the list goes on. Imagine how worried I was coming to Vietnam but this hotel menu and buffet melted away all my worries. The waiter and cooks always made sure I could eat the food. Every item was fresh and tasty. The concierge service booked us a 7 passenger seater van the night before we left to Ha Long Bay. If I could give this hotel more than 5 stars I would. And I did not have to worry about talking my phone out for translation they understand stood my English. I love a cold room and I was not limited to a certain temperature. I will be traveling for 3 weeks in Vietnam and I have another Melia hotel booked in central Vietnam and I’m so excited. "

"Great location. Friendly staff."

" Nice view and service "

"Always stay in Lotte hotel every tine my viait to hanoi for business, great room, great service, great food. "

"Great hotel with extra friendly staff "