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Top Xpu-Ha Hotel Reviews
Occidental at Xcaret Destination - All Inclusive
10/10 Excellent
"The resort itself is absolutely beautiful! We loved seeing all the lovely animals while walking around the property. Our room was clean, and resort was very kid-friendly. Our kids had a great time and really enjoyed their stay. Our biggest issue was the lack of clear instructions and some of our interactions with staff. From the moment we arrived, there was confusion with staff receiving our luggage. They were not very welcoming, did not clearly explain where we needed to go or what we were supposed to do. Unfortunately, we experienced similar confusion again when leaving on our last day. Another thing we did not appreciate was the pressure from some of the staff stationed at the desks near the buildings. They repeatedly asked for our room number and were very persistent about tours and gifts. At one point, we were given a beach bag as a gift. Afterward, however, we were told that we could not keep it unless we agreed to take a tour, and there was also mention of the staff having to give a $10 USD deposit. The whole situation was extremely confusing and made us uncomfortable. I told my husband to simply return the beach bag. He also gave the staff member a $20 USD tip just so we could move on and be left alone. We were traveling with three other families staying at the resort, and the same staff member later approached one of the families in our group in a similar manner. This made the experience feel even more uncomfortable and unnecessarily pushy."
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only
10/10 Excellent
"Excelente hotel, excelente comida , atención , limpieza , todo, si viajas en pareja , esta es la mejor opción que encontrarás , la ubicación es magnífica ."
Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive
10/10 Excellent
"This is easily a"
Barceló Maya Palace - All Inclusive
10/10 Excellent
"The staff was incredibly helpful and friendly, making it the best customer experience I’ve ever had. The food was delicious, and the choices were vast. The beach was immaculately clean, and the water was pristine and beautiful."
Hotel Riu Palace Riviera Maya - All Inclusive
8/10 Good
"Lo mejor son los desayunos muy variando"
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive
10/10 Excellent
"Everything was great , lots of restaurants, clean rooms , staff was great"
Secrets Akumal Riviera Maya - Adults Only - All Inclusive
10/10 Excellent
"The rooms and resort grounds were immaculate. The staff were beyond kind and welcoming. The food and drinks were excellent. Ten stars. No complaints at all."
Barceló Maya Riviera - Adults Only - All Inclusive
10/10 Excellent
"Very beautiful and many places to relax pool side the food was amazing as well I am definitely goong back"
Barceló Maya Colonial - All Inclusive
10/10 Excellent
"✨"
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