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"It was a great experience"

"Staff is amazing!!"

"The property itself was well maintained, and the housekeeping service was top-notch. Unfortunately, the overall experience did not meet expectations, especially considering how much we paid for the stay. Check-in at the front desk took about an hour, which was frustrating after a long flight. The first day was particularly difficult—from the airport to the hotel took around 1.5 hours. Some front desk and room service staff also had limited English communication, which made things more...

"There was not much included, but available for extra fees. Even to the point where there was not enough shaded seating available by the pools unless you were willing to pay for one of the 30 empty cabanas. It was clean and the food was decent. We had a good time overall."

"Unfortunately, the transportation service was the worst part of our experience. When we arrived, we waited around one hour to be picked up. For our airport departure, our scheduled pickup was at 10:00 AM, but the transportation arrived late and then stopped at other hotels to pick up more passengers. Rooms are not that great for resort very old rooms and rooms keys seems not working two days we went to our rooms not working and again we have to the front desk to activated which is frustrating...

"We had an absolutely incredible stay for our 5-year anniversary! Right from the start, the fantastic entrance hall with its astonishing panoramic ocean view leaves you speechless. You are truly overwhelmed by the sheer size of the property. The service was flawless from start to finish, including top-notch housekeeping. We received a generous room upgrade to a very spacious suite with separate bedrooms, a living area, and a balcony jacuzzi with a fantastic ocean view. As a former bartender and...

"Ideal para familias , pero pueden estar adultos sin niños sin problema por que están separadas albercas."

"In love with this beautifull hotel!!!"

"el parque acuático es lo mejor del hotel"

"The w food was nasty and cold. I felt like they didn’t try, I will not stay there again"

"Great staff."

"I had a good massage in this hotel and liliana lady was good at it also all staff members were good helpful very friendly nexus team was very good Eric was good guy"