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"Loved the entertainment and the amazing staff the hotel had. On the down side the room was terrible, looked like their was mold on the skirt of the bed as well as on the walls of the room and bathroom."

"Food was excellent. Only real problem was the pool. It closes at 8:00 PM and there isn't a swim up bar. The property doesn't clean the sargassum (seaweed) off their beach. Plus they have a sign that says no swimming in the sea. So, swim at your own risk. Now back to the food. This is an true all inclusive resort. When you eat at any of the restaurants you can order more than one appetizer, entrée and dessert. The buffet was really good as well. I would rate this a sold 9 out of 10. Highly...

"El personal fue muy amable, todo el servicio en general es bueno."

"Excellent trip the staff is outstanding."

"The staff needs an customer service class. The ceiling in front of my door had a leak and was falling down you had to open your door and try to jump in to keep from getting wet. The staff didn't feel it was a big deal they wouldn't change my room and said they'll fix it. I was there for a week it was never fixed."

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"The only problem we had was not being able to make charges to our room. According to the front desk, it was a "problem with the system". On our last night, we ate at Stone & Sea. The food was over-the-top good."

"Fun activities by the pool, staff was polite and helpful. Rooms were absolutely perfect."

"La verdad el hotel está excelente. Para ir con niños es ideal, además de albercas y el water park, tienen dos zonas de juegos tipo arcade, mini golf, etc. También hay actividades todos los días, teatro, karaoke, también un brincolín inflable super grande.Hay un Lugarcito tipo café donde hay pan, nieve, dulces, café, y sandwiches que está super padre. Me tocó ir a cenar al restaurante tipo circo que visualmente está increíble, la comida estaba bien, y también fui a MOMO teppa que es japones y...

"The hotel is very well maintained, amenities are good, but the offers at the All included restaurants are not good. I didn't see variety of food, and the specialized restaurants, for which you have to reserve in advance take long time to serve you and the food is not good. I'm going to give an example: The seafood restaurant had only salmon and scallops, so, where are the diversity of seafood you suppose to find in it?. If you want a lobster or shrimps you have to pay extra, and the prices are...

"Overall, it was good. People are extremely nice, the facility is clean, and their rooms are what they show in the pic… But when it comes to the pool, from the three pools, not all of them were open, I guess because of the season also. Be careful when booking through the app since they will offer you a package for all-inclusive, but when you get there, most likely, they will tell you that you got a different package, and then that will be an extra for it. Also, they have a feed for room service...

"Highly recommend this property it looks just like the photos. Will not disappoint and the food was amazing and so was the staff. 10 out of 10"

"The property is amazing; they have two sides where you can swim in the ocean. However, on the east side, there was just a lot of trapped seaweed. Also, around the pool areas, if the wind is strong, the umbrellas can't be opened. So plan accordingly. The resort had a lot of dining options. The gym was extremely well-equipped, and the staff was amazing."

"Everything was very clean, the staff was very helpful and welcoming from beginning to end."

"The pool was spotless, which was a huge plus. The kids’ pool floor could use a bit of TLC, but overall, it’s a fantastic place for kids to play. My kids absolutely loved it! The staff was incredibly helpful and friendly, creating a relaxing atmosphere that we were looking for."

"We had a wonderful stay at Majestic Elegance. The resort was beautiful, clean, and offered a great overall experience. The staff was friendly and always willing to help, making our vacation even more enjoyable. A special thank you to Krystel, who went above and beyond throughout our stay. She was incredibly attentive, thoughtful, and always made sure we had everything we needed. Her kindness and excellent customer service truly stood out and made us feel valued and welcome."

"All good. Staff work really hard. Pool bartenders amazing. Restaurants good. Shame about the recent storm that messed up the beach, but the staff were relentless all week trying to clear all the seaweed. Entertainment in the evening was the only thing that lets this place down. Stayed at other Riu hotels where the entertainment was excellent this was somewhat amateurish. Overall a great adults only place to relax."

"I thought this hotel was good if you prefer a relaxed, casual, and restful place with great amenities and beach access. The staff was helpful and kind. We got the all-inclusive package, and everything was great, food, spa. It is not your huge resort with tons of people and noise. Just right in my opinion, very elegant and beautiful views. My only thing was that the room service menu is not the same as the restaurant menu and has limited offerings, for restaurant items you have to physically go...

"We enjoyed our 4 day stay here. It was located close to the airport. If you walk out from the airport and grab a taxi it's only $45 each way. The property was clean, the staff was very accomodating. My only complaints were that my husbands shoes and shirt were stolen by the pool. Also, the maid service knocked and walked into our room at 9:30pm at night and we don't really understand why. Also even though we had the AC on 65 it was never really cold. Always kind of muggy but I think that would...