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"Muy buen hotel y excelente servicio"

"Staff is very kind and friendly"

"The rooms definitely need an upgrade everything looks old and dirty"

"I love it, love it. I have a gluten allergy and I was more than accommodated. The buffet had allergy labels which made this much easier for me. The food was delicious, the entertainment was good and the property was really clean. I enjoyed the late night coffee spot in the lobby area especially the hot chocolate. My only issue was the beach which they had no control over. The waves were really high and so we did not get a change to go in- I was too scared. The rooms were very clean,...

"Todo excelente, el hotel está nuevo"

"This was, without question, the worst all-inclusive resort we've ever stayed at. The resort is currently transitioning to new ownership, and it was obvious that they are cutting costs. Services and amenities have clearly been reduced, including many of the perks that were supposed to come with the upgraded package we paid extra for. Nearly every night, multiple bars were out of basic items, including certain beers, cocktail mixers, and even some liquor. The upgraded lounge wasn't any better. To...

"Awesome"

"Great stay!"

"We had a wonderful stay at Hyatt Ziva Cancun. The ocean view was absolutely beautiful, and the location was perfect with easy access to everything. The staff were friendly, professional, and always willing to help. Overall, it was a fantastic experience, and we would definitely stay here again."

"Beautiful!!"

"Very nice family resort. Short walk to everything on the property."

"Such a fantastic place! Everything was so clean & well kept. The staff was amazing, everyone made sure you had everything you needed at all times. The food was great at every restaurant some of the best we have had at an all inclusive. The beach was great except for the sargassum at this time of the year but this was obviously not their fault! Over all a wonderful place to stay. We will definitely visit again!"

"The hotel was on a nice beach. It could be viewed from the pools as well. The staff is friendly and helpful. The hotel was quiet and peaceful. The frozen peach daiquiri was amazing. The bed was very comfortable. Negatives: Room service was frequently difficult. You have to scan a QR code to access the menu. It wasn’t easy to view on a phone. Even though you can only see the menu online, you can’t order online. You have to connect with a main number and then get transferred to room service...

"The room was cleaned good, but the shower cabin should be renovated. Staff is helpful, polite and hospitable. Breakfast is OK . It would be more convenient if guests could make tea themselves not waiting until waiters ‘d bring it. The last night of our stay was quite noisy because of neighbors who were coming back late and clapping the doors. All in all the rate can be 4,6"

"Rooms very clean, the staff very nice, breakfast at Coral buffet with a lot of options, pools and beach wonderful!!!"

"The staff are the stars that make this hotel such a great place to stay. The hotel is extremely well maintained and gives a feeling of quality and style. Most of the à la carte speciality restaurants were very good with an extra nod to Satu which we ate in three times it was so good. One slight issue was that on occasion one or two of the restaurants were closed limiting the choice available. However the food is excellent. The weak link would be the “Italian” Vora Mar that does not give off the...