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"Clean"

"GREAT RESORT"

"Excellent experience with 2 kids ages 4 and 6. The lagoon is fairly shallow and the kids had a blast. Like others have states the beach is basically inaccessible but we didn't miss it with the lagoon. Lots for kids to do including a paid arcade, kids club is awesome, food is on the higher end for all inclusive but will definitely need salt / seasoning. Room cleaning and turndown were impeccable and room service was surprisingly quick. Definitely will return for a laid back experience. We had...

"Paid for upgrade and than room wasn’t ready for 3 days. Pool had broken tiles everywhere. Rooms were very out dated and super small. Wife got stuck in the elevator and the emergency phone was out of order. She pressed the alarm and nobody ever came. She pried the doors open and jumped out Halfway from second floor and had my toddlers jump into her arms. The worst part is how the staff hounds you a million times to buy the members package no matter how many times you say no. I finally heard the...

"Everything was great from the moment we checked in to the moment we left"

"Really liked everything"

"Check-in was 3pm wasn’t giving room keys until 3:40pm bellman guided us to the room which looked like a bomb went off. Beds destroyed plates on the floor champagne glasses in the room. We were asked by the bellman to step out waited for 4-6minutes in the hallway. We were guided to another room and I was upset and they said if you want to upgrade it’ll be 150 more a night. I didn’t want an upgrade I wanted to be treated with respect and have someone genuinely care that they messed up. Instead...

"Great stay all around! We had a fantastic time at The Westin Resort & Spa. The staff were amazing and went above and beyond to make our stay comfortable. Rooms were spacious, clean, and nicely cool thanks to great air conditioning. The pools were beautifully maintained and so relaxing to spend time at. We also loved the food at Sea & Stones, as everything was fresh and delicious. Big shoutout to the cleaning team, who kept the entire hotel and our room spotless throughout our stay. Highly...

"The rooms are spacious and kept clean. I love that the resort has access to the beach just a few steps away. The views are beautiful. The staff is super attentive and welcoming. I also loved that I could catch the bus to go to downtown or the mall just outside of the resort for only $1 dollar. The resort is conveniently located. Food was delicious and had a variety of options. I definitely recommend the resort."

"Fantastic honeymoon experience"

"View was all worth it!"

"Great experience !"

"I was very disappointed with my stay. The room was dirty when I arrived, and its overall condition was poor. The bathroom was especially horrible—it was not clean and clearly not maintained. The hotel’s common areas were also very uncomfortable because there was no air conditioning in the lobby or the restaurants. The beach was extremely dirty, which took away from the overall experience. It was also concerning to see staff serving food while sweating heavily due to the heat, creating an...