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"Really bad experience room was okay but room never clean on time toilet not working plus the phone on the room never work i call front desk trought my phone to reach out to them they just keep saying they will fix it but never did i just got tired of requesting help and just let it go and find activitys out site the resort cause wather on pool really dirty not activitys to had fun Not recommended"

"EVERYTHING WAS AMAZING"

"It’s a great experience for our children; we’ll be back soon."

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"Me encantó y un servicio muy bueno"

"Great vacation with the family!"

"Very family friendly"

"It was great for the family"

"Everything and everyone was great!"

"Room was outdated had a very nasty sewer smell coming from the toilet. Staff were very nice"

"Excelente servicio"

"Spent five nights for our honeymoon - absolutely amazing stay. We highly recommend. Staff, property and food was outstanding."

"This boutique resort is the top we've ever been to (it rates very high globally and its for a very good reason). My wife and I celebrated our 25th anniversary there and we were treated like royalty. The staff was amazing, the food was amazing, the place was so beautiful, romantic, exquisite and unique. The beach was lovely and I'm sure to go back soon with our whole family. Probably the best resort in Mexico, it's worth every penny!"

"Our room was always clean thanks to NORA. The staff in the buffet was great, very friendly like NORMA and WALTER."