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"Staff were wonderful and everyone is very friendly. My biggest issue is their lack of care when asking about food allergies. They ask when seating you but have no care whatsoever when taking your order or explaining food options at the buffet. Treat it seriously if you are going to ask. Another big negative is bottled water in the room. With faucet water being non-drinkable, we asked multiple times for the bottled water to be placed in the room by housekeeping, but it was never done. When...

"The hotel is good, but the food could be improved; there is very little variety."

"Great!!!"

"The room was amazing. However, the seaweed issue was really bad which did not allow us to really jump into the ocean."

"We stayed at Nickelodeon & had a wonderful vacation. The resort is beautiful, very family-friendly, and our kids loved the character experiences, water park, and pajama party. The staff was generally kind and helpful, and the rooms were clean and comfortable. The only reason I am not giving 5 stars is because of an uncomfortable experience related to a marketing presentation. We bought tickets to an experience and were later told that attending a membership presentation was required, which was...

"Great stay!"

"Clean room staff is very good"

"The hotel, the food, and the staff were all excellent. The beach was not good alot Algae and Seaweed which created a bad odor and kept beach closed while we were there"

"N/a"

"Unfortunately, the elevator broke half way through our stay. It appeared to be the only one in the hotel. As someone who has a bad knee it was very difficult to go up and down several flights of stairs all day. Also, didn’t like that there were only ladders to get in the pool. Several elderly people at this resort and watched many of them struggle getting in and out. The food was fantastic and the room was clean."

"They resort was amazing! Very clean very beautiful with nature animals. The rooms were amazing very clean and staff kept everything clean everyday and restocked. Would recommend highly to anyone who wants to enjoy a great time on a resort in Playa Del Carmen"

"The food was terrible so plan accordingly"

"Just returned from our family vacation. Everything was wonderful. Food was good at the buffets, food was excellent at the à la carte restaurants. The waterpark was a blast for all ages in our group (7-46). Beach was fine and is probably great when not in prime sargassum season but that can’t take away from the scoring as it isn’t the resorts fault and they were constantly shoveling and removing it from the beach and water. All of the staff were wonderful and very accommodating. A/C issue was...

"Only thing I didn’t like was right when you check in they try and get you to sign up for a presentation. If you simply say no. Go on your way and enjoy the resort and people. It’s great"

"- Excellent customer service - Good options for food - More if a relaxed vibe than a party setting - Lots of beautiful wild life to observe. - Need more guest entertainment/evening shows - Lower room I was first given had an overwhelming mold smell and I had to be moved. Moved to a nicer upper unit and they were kind about it but if you smell mold, move. They tried to tell me it was normal but started to feel sick when in the room. - I would still 100% go back back because of the beauty of the...

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"Overall great stay. Check in was easy. Room key is a wrist band. Makes it easy to come and go. No key to keep track of. Security was great. There is a long drive from the front gate to the resort which makes you feel like you really are in your own world. Each time we left we had to be vetted to return. Not just anyone can get in. The beach had seaweed, which made it impossible to use. That is out of the resorts control. Mother nature is undefeated. Every resort was affected. There are some...

"Loved the staff, appreciated the eco friendliness, and the adults only vibe. Highly recommended."

"This pro"

"Everything was very clean and the food was good. The staff is really friendly and very nice."