Find Family Hotels in Hoan Kiem

"We had the pleasure of staying at this Hotel for 3 nights As a 4star hotel it punches well above it’s weight Firstly it’s greatest attribute are their staff At all levels. From the cleaner the doorman the waiting staff in restaurants & bar & the eloquent front of house guest relations could all not be kinder The rooms are beautifully appointed. We had a deluxe room on the 4th floor with a small balcony to view the busy street below in the old quarter. A small downside is it can be a bit noisy from the street, due to being in the heart of the old quarter, the sound deadening helps. The rooms are beautifully appointed & in particular the beds & bedding. The best I’ve ever experienced in comfort & a sanctuary of a busy day out in the frenetic quarter A plus & minus for the bathrooms. Whilst very elegant & well appointed the shower can spray into general area & make marble floor slippery. For the first few days we accepted this, due to so many pluses within hotel, however on the last night a slip became a little treacherous. We chose to make a complaint & the Hotel & staff were right onto it with many apologies. Well exceeding our expectations the management made a point of extending our room stay for a late check out into the early evening due to our inconvenience & knowing full well we had a late evening train connection This to us was the epitome of customer service, well exceeding our expectations. Special Mention to Hazel & Aubrey on front desk for making this happen "

"Nice spacious rooms, convenient walk to many shops, restaurants, etc. Service staff was excellent and breakfast was delicious. "

"La localisation idéale au cœur du vieux quartier, le confort de la chambre, la qualité du petit déjeuner et surtout un accueil au top de la part du personnel de l établissement"

"Very nice"

"We loved the hotel very much!"

"Lovely hotel, nice rooms comfortable beds & very clean, great location, very friendly helpful staff, great breakfast - we all agreed best Pho noodle soup we enjoyed in Vietnam. Would happily stay again & will recommend to friends."

"Really friendly staff great customer service. Especially with young children the staff were amazing. The only slight disappointed the restaurant was not the best food for the money. A bit too much salt among other criticisms. But there are some great places just outside the hotel so don't let that put you off. The hotel is in a great location with lots of things to do and places to see."

"Great location, helpful employees, really worth it "

"Came to Hanoi for 10 days and stay at La Nueva the whole time, great boutique hotel with beautiful staff that makes sure your stay is exceptional , great prices ,beautiful spa, excellent location, yummy food, clean/quiet rooms that maintained perfectly!awesome location! Thank you for making my vacation memorable and being so attentive to all my needs!"