Find Luxury Hotels in Playacar Fase I

"The entertainment and staff went above and beyond to make our experience amazing, especially Kenddell— he brought the energy every day and made our group feel so very welcomed and special. We loved our stay!"

"Family of 5 adults. Room is spacious and in great condition. Facility is very well kept. Excellent restaurants and buffet food. Lots of seaweed during our stay, but we were able to find spots with few seaweed to enjoy the beach. Pool is good. 6 connected resorts (one owner) make it a very long beach walk from one end to the other. My wife and I enjoy our long walk after dinner. We have been in Riviera Cancun area every year for 25 years, been in other Barcelo's resorts including Riviera, but this is our first time in Palace, definitely will return. "

"The hotel was beautiful! Great decor and ambiance. The staff was extremely helpful and friendly. The food was amazing in all restaurants including the buffet. Shot out to the entertainment crew for always keeping us entertained in the pool and also with the evening shows. The gentleman in the bellhop Cristian and Enrique were awesome throughout our entire stay. Always greeting us and making great suggestions!!"

"Great private beach"

"Very good resort I been there 3 times and they are very kind and is very beautiful, food is good as well "

"Everything was on point and perfect ⭐️⭐️⭐️⭐️⭐️"

"Staff was always very friendly and everyone was willing to assist and help when needed. "

"Nice place. Smelled like fish due to excessive seaweed."

"I have never left a review for a hotel stay but it just wouldn’t be right to not give a standing ovation for the excellent service we had at this resort. Before my arrival I had come across a few reviews that were negative so I had to stop myself because I didn’t want it to impact my experience. I’m glad I did. This was the most beautiful and most clean resort I’ve stayed in. We did not have a single issue with our room or the service . Every single person at this resort was beyond phenomenal. The people here and in playa del Carmen are some of the nicest, friendliest and positive people. Every single worker and I mean every single one had a smile and seemed to genuinely be interested in getting to know us and was happy we were staying at the resort. The view is amazing and it’s direct access to the beach. There are chairs to lay out at the beach so you don’t have to worry about that. Our stay was short and we didn’t get to try all the restraunts however the ones we did try were excellent. The food was fresh and good. Asiana was probably one of my favorites and Pelicanos as it has a beach view. As soon as you arrive you are greeted with fresh drinks and a cool towel. It’s a world class luxury experience. You are well taken care of and greeted with one of the most luxurious scents that is emitting from this air diffusing device they have. You literally can smell it outside the hotel. My friend and I loved it so much we plan on purchasing one."