Hotel with a Concierge in Benito Juárez from AED 480

"Terrific stay. The staff is numerous and welcoming, ready to help you with anything you need. Just decline the timeshare presentation offer and not your stay. Excellent food, perfect facilities....we couldn't even hear the construction next door. Will stay here next year. "

"Terrible mangement. Dont go here"

"Yes "

"Reserve a dinner restaurant as soon as you check in because reservations fill up fast. In our case, everything was already booked 4 days in advance, so we ended up eating dinner at the buffet for the rest of our stay. The line gets pretty long since the buffet area is small. On the bright side, the rooms are clean—but the staff can be a bit hit or miss especially in the buffet area"

"Stained sheets Slow to no service Rude staff (check in, restaurants, concierge) We booked for 5 nights and had to book another resort and left after 2 nights. Shuttle we booked and paid for thru the concierge was Mercedes sprinter and they gave us a regular van"

"I was able to get checked in early. They booked my shuttle to airport and didn’t stress over it. Clean beautiful room. "

"The resort property is fine. Plenty of pools and such. The problem is the restaurants. If you have a food allergy or sensitivity - do not go to this resort. We left 2 days early because I was constantly getting dishes with gluten in them - and sick much of the next morning. You can't get reservations in the nicer, non-buffet restaurants. I think those all go to the Platinum guests & their members. We checked every day - and several times for just 2 people. Those have menu items that are notes as GF - nut I am not sure if they understand GF, as they had an item noted as GF, and it was made with Couscous - which is 100% wheat... I may have done better at those. but the buffets are so busy - super long lines to get a table, and then the language barrier - so I was just guessing what was safe. "

"This resort is wonderful. The staff were exceptional and went above and beyond during our stay. "

"Most Staff can definitely use some customer service training. they were not accommodating. Food is average at best, also no beach access and no cellphone signal, they charge for Wifi !!!!!!! "