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"Everything was beautiful!!"

"Bad customer service. Did not get email respond"

"Probably best hotel. Room pool was cool. Food was great"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"The hotel is little bit old, and no AC on the main Lobby"

"This hotel’s staff was the best. Friendly, helpful, responsive, and resourceful. The food here is also great! Lots of selections and great quality. The area is close to the market. The only negative is that the beach had a lot of seaweed. We’ll be staying here again that’s for sure."

"The pool close to soon, I would prefer for the to have the open longer. The sargazo need to be clean off the beach."

"We have visited Barcelo maya palace 8 times. We enjoyed going back because of the beach the beach is well maintained no rocks not much sargasm. The pools are also very spacious does not feel overcrowded. The kids pool is like a waterpark my kids love it! This year I was beyond disappointed with the staff anytime we asked for an accommodation a dinner reservation the answer was no. I am very observant when it comes to customer experience and that is very important to me and family especially when...

"Fantastic resort and location. Top notch restaurants and staff!"

"Good"

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"Bars close at 11pm-11am. Buffett is same thing everyday, will cook something different if you ask. Elevator was broken, definitely a work out of stairs for 5 days on the third floor! Employees are very helpful, cleanliness!!"