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"Great costumer service and everything was clean, our favorite part was all the kids activities and fun! "

"This resort offers a quiet vacation environment. The pool area includes a shallow section suitable for sitting in the water, and there are many pool loungers on the pool ledge. However, it may be challenging to find a pool chair after 10am. The spa is well-maintained, and the staff are both friendly and knowledgeable. Specific staff members, including Alfredo, Gricelda, and Lupe, provided attentive service. Although the staff are very helpful, the smaller size of the resort means that food options are limited. Those with simple eating preferences might find themselves eating the same meals daily. Despite this, the restaurant staff are wonderful and the food quality is good. The buffet provides a variety of options, and the sports bar stands out for its excellent service. The bar features multiple screens showing NHL and NBA playoffs, and the food is delicious. Alfredo, our butler and concierge, greatly enhanced our stay. His meticulous attention to detail and dedication to ensuring all our needs were met was exceptional. "

"Friendly staff! Beautiful property. Only downside is I wish they gave us a property map or had maps posted around the resort. I got lost way too many times "

"The best resort in Tulum Kids friendly and affordable"

"great food, nice staff"

"Great service"

"Amazing resort! Great food options. We had so much fun. Highly recommended!!"

"Servicio excepcional. Puntos a mejorar: La playa podria ser un lugar mas atractivo para quien guste de bañarse en el mar. Los bares cierran sus servicios muy tamprano teniendo en cuenta que es un resort. A partir de las 10:00 cesan todas las actividades. Es una pena que el restaurante principal no estuviera en funciones durante mi visita. Le experiencia en general fue excelente. "

"All property is excellent. Enjoyed our stay. Only improvement suggestion is staff in Tequila restaurant reception could improve."