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"Personally this was our first time staying at an All Inclusive resort and we couldn’t be more happier with our stay. Everything was wonderful! The dining options, the staff, the endless amounts of activities as well as entertainment options made our stay that much more memorable. With only a few minutes walk to a private beach and ability to swim in the ocean all day long, as well as numerous pools in the resort and the option to reserve a room with its only private pool, Secrets Akumal has indeed set a high bar when it comes to All Inclusive resorts and we will definitely be going back. We had an amazing time and enjoyed all of the services. Highly recommend this resort for anyone looking to enjoy a week of vacation without the stress of having to arrange all the things that comes with planning for a vacation. Great service and a beautiful location!"

"Transport"

"If they could improve the customer interaction within the hotel it would be much better."

"I like having an ocean view, being to have a private beach and walkable to town. The only negative is a staff whose name is Amparo was very rude and ignored us. She even looked at us and started talking to another staff person. She wouldn't take our order in the snack bar and if she did, she never gave it to us. I had to ask another staff for our order, and he got it, and it was cold. I'm sure I wasn't the only one who got the cold shoulder from her. The fact is we didn't even do anything to her for her to treat us that way. Please let management know about tis staff. "

"The entertainment team was amazing. Guillermo is the best. The bartenders at the sports bar were all amazing. Amazing staff and very clean. Food is excellent."

"Great stay, clean rooms, friendly staff ! This Villa exceeded our expectations ! "