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"Booked a family room when we arrived sofa bed wasn't down or made for my 16 year old daughter. No air conditioning just one fan provided which was noisy and had a sleepless night. Staff on check-in and out were not helpful nor welcoming. "

"The rooms were dark and I slept extremely well, only problem was that the air conditioning was working when we arrived but after turning it off it wouldn’t turn back on again. As we checked in late due to travel issues which I had informed the hotel of in the morning, we found they had changed our room to one I had not chose."

"Certain staff members were really rude, AC and elevator were not working and when I got into my room there was only one bed when I booked and paid for a double."

"Had a single room, not available at most hotels. Small but perfectly formed with everything needed. Super staff. Limited restaurant menu, but extensive breakfast menu. Would happily stay again."

"I’ve stayed in a few pod hotels, and this was by far the most modern; new but also cool. However the QR code system to get in everywhere is very annoying and at the end of the day it’s a hostel with the same flaws all hostels have (smelly, unclean, unloved). It was however only £70 for a night in central London… beggars can’t be choosers I guess!"

"Too tiny, very packed, hard to stand two persons. No breakfast, charge 40 pounds to store luggage the same day after checkout."

"Great experience!!!walking distance to a lot of famous landmarks- Big Ben, Westminister Abby, changing of guards etc..Kid friendly. 100% recommended. We also included breakfast with our reservation."

"rooms were clean breakfast buffet was excellent staff were polite and very helpful will stay again"

"This was comfortable, clean and the air conditioning worked fabulously."

"极好的酒店！位置极佳！四人间舒适，遮光窗帘works perfectly, 早餐丰盛，beat our expectations! Much better than our previous hotel nearby, very happy about this hotel! Very decent with good price. Will book again next time when I travel to London!"

"This place was a 1star charging 3 or 4 star prices. The walls were super thin so VERY noisy, the rooms held in the heat so with80F outside, it was 100F inside, no AC, no air flow. Check-in was understaffed. It was half-clean. I actually left and paid for a new hotel."

"Excellent location. Near train station, restaurants and a grocery store!!!"

"This property is air conditioned, which is helpful when it is hot, although our unit was a bit weak. The room was small, but we didn't really need more space. The shower was nice, with good water pressure."

"This place is a nightmare experience if you are visiting during summer. Our experience from the get go has been disappointing. We arrived at the hotel reception at around 1pm local time and though we know the check in times are usually 3pm but most star hotels make accommodation available to their guest particularly when they know the guests are coming from out of town, in our case out of country. They got us the room exactly at 3pm without offering even a drink during our wait. The room...

"Staff, (Sid) was so nice, early arrival, . I was exhausted and he was able to secure me a single to crash in until my room was ready at 11 am. There are no amenities. This place is bare bones . It’s nicely decorated, but bring your own pillow. Beds and pillows are not comfortable."

"Tolles Hotel oberhalb Kensington Gardens in einer ruhigen Strasse. Zur nächsten Undergroundstation waren es 10 Minuten zu Fuß. Wir hatten ein grosses Zimmer mit sehr guter Klimaanlage. Das gut geschnittene Bad war sehr sauber. Zimmer und Eingangstür konnten einwandfrei mit Code geöffnet werden. Die Mitarbeiter waren stets hilfsbereit bei Problemen. Im Foyer konnte man jederzeit kaltes Wasser zapfen."

"Central London. No air conditioning, just a fan. Old tired classic double room."

"The room was spacious and clean. The staff was friendly and helpful. The hotel is beautiful!"

"Average "