البحث عن فنادق في المكسيك وأمريكا الوسطى

"First off, the staff were uniformly EXCELLENT. Super friendly, responsive and positive. We had a really nice week and enjoyed the resort. However, through no fault of the staff, the rotting seaweed was a significant downside; not only did it smell pretty unpleasant, but we couldn’t use the beach AT ALL during our 7-day stay. That being said, highly recommended. Food was consistently good and sometimes excellent, drinks were slightly watered down but what do you expect at an all-inclusive...

"Deeply Disappointing Stay — We Will Not Return We stayed at Hotel Xcaret for four days and three nights and were deeply disappointed with the overall experience. Many staff members seemed disgruntled, rude, and unwelcoming. At no point did we feel that the staff went out of their way to make our family feel comfortable or valued. I reserved a room with two queen beds, but upon arrival, the front desk told me that the bed configuration was not guaranteed. I was then required to pay an...

"Well to begin with my husband and I booked a 12 day trip to the Riu Ventura. Upon arrival our ocean front view was ready! Our room was nice and very clean. The staff was nice except for a few employees who looked burned out in the buffet kitchen omelette area, I could not get that lady to smile, the other was a gentleman than greeted everyone at the steakhouse full of tattoos. And not to mention that they by far had the worst service, not because they weren’t working because the staff was all...

"Good time great staff!"

"The property has a ton of potential, but its current state is disorganized and incredibly difficult to navigate. I would not recommend this property to anybody who is not able to, or unwilling to walk a lot. I will say, the most annoying part of the experience is the so called “concierge”, who were nothing more then time share people who did nothing for you (they didn’t even help with dinner reservations), except harass you every time you left or returned to your room. I will say the beach was...

"Everyone was super friendly, and the environment was clean!"

"I love everything about this resorts and we going back."

"Excelente hotel, buen trato de los trabajadores, comida riquísima. Volveré pronto."

"Everything was fantastic. Staff was really nice and helpful. Room service was great and everything was perfect!"

"Bad food quality"

"none"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"