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"Es muy bueno"

"La pasamos increíble. La ubicación es inmejorable, la conexión con la naturaleza dentro del hotel es única y la atención del personal fue excepcional en todo momento. Sin duda, un lugar totalmente recomendado para disfrutar de unas vacaciones inolvidables en la Riviera Maya"

"El servicio del personal deja mucho que desear, las personas que servían comida en el mercado San Juan tenían una actitud horrible y con 0 ganas de atenderte. En la playa igual, los meseros pésima atención. Recomiendo el lugar ya que definitivamente es un gran hotel, la comida deliciosa y tiene mucha variedad."

"Great location"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"The food, drinks, amenities, and overall experience was truly enjoyable. My week was peaceful, relaxing, and fun definitely would recommend."

"Clean rooms, comfortable beds, no problem with air conditioning in the room, the staff was very nice and always ready to help"

"Everything was great , Arrival , staff ,buses that take you end to end of resort"

"Rating: 2/5 We recently stayed for 5 nights and 6 days. While the resort has potential, the severe operational issues, food illness, and checkout extortion heavily outweighed the positives. We will not return and are entirely turned off from future Hyatt properties. The Negatives: Disorganized Check-In: The process took far too long, and multiple parties who arrived well after us were checked in ahead of us. Food Safety Concerns: Hygiene is highly questionable. Our party member caught the...

"While doing the reservation it was mention that 10 restaurants and 10 bar, but we are not allowed to go all of them. Its only allowed to go for the premium member, while doing the ticket and front reception's never informed about it. When we went to eat like simple ice cream , they just denied looking at our wrist bend. We feel this is discriminating staying in the same hotel and not allowing some of the stuff. Specially, when you go with kids. I am not going to this place anymore neither...

"Staff were pleasant and efficient. The property was well maintained. Only concern was the lack of seafood options, specifically only having one type of fish, Tilapia. I was looking forward to trying a variety of fish options available in Mexico. As a pescaterian, that was my only issue, otherwise they had a decent variety of other foods."

"From start to finish it was fabulous. The staff and property is amazing! Many food choices and great quality. Second time for us. We’ll be back!"

"Highly recommended amazing experience"

"Outstanding service, specially server in umo restaurant"

"Great place for the family!"

"Was a great relaxing visit! Helpful staff good drinks! The beach is sad but hopefully they can find a solution to the sargasm issue sooner than later!"

"The hotel staff were great our kids had a wonderful time. Only complaint is to pay attention to the seasonal seaweed. We were not able to enjoy the beach."

"Service"

"Very nice"

"My sister and I recently stayed at Catalonia, and we had such a wonderful experience. From the moment you walk into the lobby, you immediately feel welcomed. Every member of the staff is incredibly kind, friendly, and always willing to help with anything you need. The hotel is beautiful, and the rooms are spacious, comfortable, and spotless. One thing that really stood out to us was how clean everything was. You constantly see staff cleaning the rooms, hallways, and common areas, which shows...