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"Absolutely "

"The hotel is in very good condition and clean. They are always attentive to everyone's needs, especially Miguel and his colleagues at the bar, Isidro, Juan at the door, and everyone else. I'm going to avoid mentioning many names because, honestly, everyone was very kind, including the breakfast waiters and the cooks, who were always attentive. The food was also delicious and excellent. There was never any problem making a reservation. I think overall it was very good, and I hope to return soon."

"The concierge’s were excellent they went on and on for my daughter’s birthday"

"Excelente opcion para ir con familia. Muchas actividades psra grandes y chicos. Muchas opciones de restaurante, comida y bares . El staff siempre amable y siempre con detalles pequeños que marcaban la diferencia. Las instalaciones son muy lindas, comodas y aseadas. "

"We had an amazing time! The staff was super friendly and very helpful. It is a big resort so it took a couple days for us to know how to move around but once we knew it was super easy. Gracias por todo Barcelo ❤️"

"All of the staff were wonderful. Friendly, courteous and professional. Resort is beautiful and clean. Since it was the slow season, the restaurants take turns closing for a night. Liked all the restaurants that we ate at. Already planning our next visit."

"Everything was excellent Great staff I would definitely come back German guy serving drinks around the pool great guy he’s awesome "

"Everything was amazing!! Great resort and will definitely return! "

"When we arrived they told us they had upgraded our room to a larger size so we had a living room as well as a bedroom. Everything was amazing. From the food to the friendly staff. We didn’t spend much time at the beach because there was a limited area for the beach and there weren’t many chairs there but the pools were great. We loved the pool with the basketball hoops inside. We had a lot of fun there especially when the DJ was playing music. There was always someone ready to take our drink...

"Great family vacation! We stayed 7 nights at Royal Hacienda. Clean, spacious and well stocked rooms. Friendly staff and above average food! While the beach definitely has erosion, the pool and beach front were maintained well. Shout out to Mario, Carlos, Juan, Rosa and Rosy for awesome service."

"Guest services were amazing! Adan took care of us after we experienced some harassment from the concierge desk in bldg 10. We put a maintenance order in 2 days in a row. Nothing was done until we went to the main lobby and explained what was going on. We didn’t get our restaurants we booked. Concierge is a joke, they only care about trying to convince non members to attend a breakfast and meeting to “join the club” AKA timeshare. We are thankful Adan understood us and our concerns. "

"Entire staff in all areas...super friendly and helpful! Enjoyed the activities around the pool area. ANDREAS was a great host and loved thet he participated in getting the groups involved!!!!"

"From check-in to check-out, the staff worked to ensure we and all the other guests had an enjoyable vacation. From the “Hola”s to the bartenders, from the sports bar cheering to the restaurant food option, everything was 5-stars. Thanks again to Margarita for the fantastic snorkeling and Cenotes tour. We’ll be back!!"

"The staff were soo nice, took very good care of us. "