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"I love this resort but be aware because the are going to try to make you go to this breakfast were they are going to try selling you the membership for the resorts and if you don’t buy it they will get mad.. say no to that information if you don’t want to waste your time or with big a debt ."

"Since day we arrive all stuff was super friendly . Will definitely go back in the future . Nice rooms , stuff suoer friendly . Specially the buffet people and the bar guys"

"We loved our stay"

"Clean rooms food is actually not bad"

"Great family resort"

"Love the resort, had everything I wanted and the stay was so clean!"

"It was a very nice stay. The only thing was the steak house, we didn’t know you had to get there early and make a line to get in. I wish they would of told us so we could of planned ahead but besides that it was 10/10"

"La hospitalidad de ese hotel fue increíble desde que estás en la caseta de seguridad todos son muy amables y atentos , definitivamente recomiendo AVA Cancún , todo fue muy agradable, en todo momento te hacen sentir especial 😃"

"Overall, we had a great time. It’s a beautiful property. The staff is sweet and tries very hard. It’s a very confusing layout though, was difficult to navigate. My only real complaint was the air conditioning did not work properly. Our room stayed much too hot …."

"Very clean and very nice staff our stay was excellent"

"Great stay!"

"Nice resort! Ernesto or Esteban was excellent!! He helped us out so much during our stay! Highly recommend. Beautiful views and great food"

"There were RACOONS in our bungalow above the water. The staff was rude. My partner is a RASTA with strict dietary restrictions and THREE (3) Times they tried to feed us PORK when we requested PORK. They are RUDE and ...."

"All staff was amazing we have a special needs son and everyone was super caring and understanding, Vivian and Jasmin were outstanding"

"Ok"

"Food was marginal."

"This all inclusive hotel exceeded my expectations- the food and restaurant offerings were great and everything we ordered was delicious. The property was spotless and even though the red seaweed was washing up at the beach the staff worked all day to keep it cleaned up so we could enjoy the ocean. The only negative I would say is there were not enough lounge chairs at the pools- people threw towels down before 8 am and there was nowhere to sit. It seems like there is enough space to add more...

"Beyond perfect! Would definitely stay here again"

"I would not stay here again. They did a horrible job with out room after reports of ants infestation and no English channels on the television. They waited 2 days to change my room. Staff was not helpful at all. The food was horrible. The steakhouse was not good. I would not recommend this place to stay in costa rica. However our non alcoholic drinks was made to perfection by the female bartender who knew us by name."

"Estoy sumamente agradecida con el gerente de Operaciones del hotel, Michel Fernández, ya que pudo ayudarnos con una confusión en nuestro paquete vacacional. El servicio al cliente fue excelente. Nos sentimos muy seguras en todo momento, especialmente con los niños. El servicio de salvavidas fue de lujo; estuvieron muy pendientes de mi hijo, lo que me permitió descansar con tranquilidad. La comida fue muy buena y variada. Alberto, manager de restaurantes; siempre estuvo atento a que estuviéramos...