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"Hacer todas las recerbasione de las actividades y restaúran con tiempo"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"En la noche no hay buffet solo restaurantes a la carta y era por reserva y si no tenias reserva la espera era muy larga deberian poner una buffet pata la noche"

"They do clean the room every day but the staff at the bars they are mean and un kind with kids. Also we there Resturand they don't have good quality food and we can access to many of their restaurants because need to be royal elite. For reservations for the restaurants it another stressfull thing that we have to worry about."

"Place was nice, sorry there was almost no coaties anymore but understand why. Overall the place was great and do always recommend the platinum section."

"Excelente estadía para luna de miel, sobrepasó mis expectativas este lugar. El servicio y atención del personal impecable y atentos todo el tiempo, la comida del hotel es 10/10. Espacios tranquilos para compartir en pareja. Realmente volvería a este lugar, y lo recomiendo a quien quiera tener un espacio íntimo, tranquilo para descansar con su pareja."

"Buen hotel"

"Anoche tuvimos la oportunidad de cenar en el restaurante Xal, una experiencia que, lamentablemente, fue muy decepcionante. El restaurante ofrece un menú de diez tiempos con una propuesta de fusión entre la gastronomía mexicana, finlandesa y del País Vasco. Sin embargo, desde nuestro punto de vista, la ejecución fue realmente deficiente. La presentación de los platos era poco atractiva y, lo más preocupante, fue la calidad y preparación de la comida. Los sabores, las texturas y la cocción...

"Wonderful service and a great location. Located in downtown Playa it’s right near all the nightlife. Rooms are extremely nice and clean."

"Juan Alberto did a great job answering all the questions also all the staff including Angeliquita because she did an excellent job cleaning my room"

"We've stayed at this resort every year for about 6 or 7 years. We've loved it here in the past. However, this year, not so much. The staff remains wonderful and attentive as always. Especially Miguel and Jesus. The elevators were not working leaving us to climb 3 flights of stairs anytime we left our room. The restaurants had been consolidated into one with minimal options. The lunch and dinner buffets were no longer an option. Room service was no longer 24/7. Poolside entertainment was...