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"Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service. "

"A great place for a couples weekend!"

"I do not have any complaints, the property was nice and clean and we really enjoyed our stay. Staff were super friendly and entertaining. "

"I really liked the Barceló Maya Colonial. Great pools, view and my family had a great time"

"LA DIRECCION DEL HOTEL NECESITA ACTUALIZARSE, ASI MISMO OFRECER LA ACLARARION DE LOS CUATRO RECINTOS (TRS, COLONIAL, WHITE SAND Y KANTENAH) SON DEL MISMO RESORT EL PALADIUM , ESTUVE PREGUNTANDO EL EL AEROPUERTO, EN COMPLEJOS CERCANOS AL PALADIUM Y NADIE COPNOCIA EL" TRS", ESO ,ME PREOCUPO, EN REFERENTE A LA ESTANCIA E INSTALLACIONES RESULTARON EXCELENTES, DESTACO LA ATENCION DE TODO EL PERSONAL QUE SIEMPRE ESTUVO ATENTO A NUESTRAS NECESIDADES TANTO EN LA VILLA COMO EN EL RESTO DE TODAS LAS INSTALACIONES , DENTOR DE RESTAURANTS, GAME ROOM, ETC, CONSIDERO SOLAMENTE QUE EL HOTEL DEBERIA RECONOCER MAS A ASU PERSONAL PARA FOMENTAR SU MOTIVACION Y SUPERACION DENTRO DEL MISMO GRUPO EMPRESARIAL. HAY MUCHO TALENTO DENTRO , GRACIAS"

"Todo estuvo excelente, es un muy buen lugar, si bien nosotros estuvimos porque hicimos ahí la pedida de mano (con un proveedor externo) y eso hace que la atención esté por arriba del promedio, el lugar es muy bueno, tiene todo, el pan del desayuno es delicioso, la atención se todo el personal es excelente, la playa es tranquila (porque Tulum), así que sí, muy bueno todo, súper recomendado. Gracias a todo el staff <3"

"Amazing experience. Christopher at the front desk was very helpful. "

"It's been mi Casa #2 for 17yrs ... always recommend tp to Everyone I know "