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"The river jump room pictures listed on the post was no way related to the room I was given. The pictures were for Phase 1 and I was given a room in Phase 2 with a walk down into the river but no way we could have jumped into the river as we thought per our booking. I submitted reservations to numerous restaurants a month prior through the email/form process and every time we went to our reservation, the information was wrong and booked for 2 or 3 people when we were a party of 4. When we...

"It’s not enough show and things at night. The breakfast was outstanding!"

"Only issue we had was the food. Property was great amenities were great food was limited and overall just not good dinner options were kinda limited seem like the different restaurants serve the same things taste overall of the food wasn’t good breakfast was great lunch dinner not so much"

"Great Services"

"The hotel is gorgeous and well maintained. However, the rooms were outdated and we didn't get enough towels for the family we had to request them. The buffet is average, I was hoping for more authentic mexican variety. The beach, pools and overall property itself is amazing and the family really enjoyed their time."

"Todo bien bueno menos la comida no me gustó realmente para ser un hotel 5 estrellas"

"Great service"

"Overall, we really enjoyed our stay, and the hotel has many strong points. Pros: The hotel is very large, beautiful, and well maintained. The grounds were always clean, and the rooms were cleaned several times a day, which was very pleasant. We liked the variety of restaurants and the selection of food. Although not every dish suited our taste, the overall choice was truly extensive. The pools deserve special praise. The water was clean, the pools were beautiful, and the depth was very...

"My wife and I recently stayed at Hotel Xcaret Arte, and the experience exceeded our expectations from start to finish. If you’re looking for a peaceful, romantic, luxury resort that focuses on relaxation rather than a party atmosphere, this is the place. The property itself is absolutely breathtaking. The architecture, natural beauty, rivers, and attention to detail throughout the resort create an atmosphere unlike any other all-inclusive we have visited. Everywhere you look feels like a...

"Pools and swim up bars amazing. The beach was the worst I've ever seen at a resort that's supposed to be there for that reason! Completely disappointing. Hotel was amazing."

"Me gustó todo"

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"Great"

"Una estancia increíble, el servicio excelente (el personal siempre atento y sonriente) y todo super limpio. Las instalaciones y habitación super lindas. Totalmente vale la pena lo pagado. Los niños la pasan increíble, súper recomendado."

"To many ants in the room , also needs a nightclub for partying"

"Moon Palace was great! Food was really good and the different restaurants at night gave you a chance to enjoy different types of venues. I would suggest staying at the Grand as it was by far the nicest and best lay out. The nightly entertainment was good too! Gave a great nightcap to each night. Pool bar was a plus and well received. Jorge, the one waiter/server by the pool was genuine and made for great conversation. I wish him well. The only drawback I saw was at check in they were trying to...

"Tienen límite para reservar en un restaurante de acuerdo a las noches que te quedes, así que no es "todo incluido" te limitan los restaurantes. La cama dura, cabecera vieja sonaba tanto que nos despertaba. La TV con fallas de señal. No regresaría nunca."

"Awesome service staff is on point"

"Nice property nice view"

"We enjoyed our stay and the staff was great. The only thing we regret is not knowing that you cannot swim in the ocean in front of the resort. Somehow this information should have been known/posted so people know what they should expect."