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"I love this resort but be aware because the are going to try to make you go to this breakfast were they are going to try selling you the membership for the resorts and if you don’t buy it they will get mad.. say no to that information if you don’t want to waste your time or with big a debt ."

"Rally good hotel"

"We loved our stay"

"The buffet was good, staff very friendly and helpful, and the events were fun. The bed was so hard I could barely sleep, overall had a decent time at this hotel."

"The staff members were great very nice and quick to help! There was always people cleaning and the room was very clean. The only comment i would make is that the people offering massages are very persistent and kind of overbearing at times. Seems there is almost always someone trying to sell you something."

"Wonderful place ! Very clean and well maintained hotel . The staff is amazing!"

"Resort was very clean and well maintained. I'm older so the 42 steps each time I went to my room was inconvenient...No elevators. Also place was so big that seemed like we were walking all of the time which is healthy but with back and hip issues it was too much fir me. This place is great for younger more healthy people."

"We had lot of issues with room assignment and restaurant booking so if you are a large group you need to remind the person assigned to you about this issue before hand to avoid any bad experience."

"Overall, we had a great time. It’s a beautiful property. The staff is sweet and tries very hard. It’s a very confusing layout though, was difficult to navigate. My only real complaint was the air conditioning did not work properly. Our room stayed much too hot …."

"Very clean and very nice staff our stay was excellent"

"The jacuzzi i payed for was broke and leaking dirty water without even being turned on but they fixed it. That wasted the little time I had to use it."

"I have stayed at many properties in Cancun over the years. This was by far the worst I've experienced. I've stayed with the breathless chain hotels before and even at another in Cancun with wonderful experiences, therefore I decided to try this new property. It was a mistake. Exhale club is a joke."

"There were RACOONS in our bungalow above the water. The staff was rude. My partner is a RASTA with strict dietary restrictions and THREE (3) Times they tried to feed us PORK when we requested PORK. They are RUDE and ...."

"All staff was amazing we have a special needs son and everyone was super caring and understanding, Vivian and Jasmin were outstanding"

"Ok"

"We really enjoyed our one day in this hotel. It is comfortable and the staff very friendly and attentive. We rested well so we could go to our next stop Holbox."

"This all inclusive hotel exceeded my expectations- the food and restaurant offerings were great and everything we ordered was delicious. The property was spotless and even though the red seaweed was washing up at the beach the staff worked all day to keep it cleaned up so we could enjoy the ocean. The only negative I would say is there were not enough lounge chairs at the pools- people threw towels down before 8 am and there was nowhere to sit. It seems like there is enough space to add more...

"Beyond perfect! Would definitely stay here again"

"Staff was nice. Check in was unorganized. They gave us the wrong room but didn’t inform us until after we had been waiting 3 hours for it to be cleaned for checked in- turns out the room was never available. Otherwise, the hotel was nice. Pools were nice."

"Estoy sumamente agradecida con el gerente de Operaciones del hotel, Michel Fernández, ya que pudo ayudarnos con una confusión en nuestro paquete vacacional. El servicio al cliente fue excelente. Nos sentimos muy seguras en todo momento, especialmente con los niños. El servicio de salvavidas fue de lujo; estuvieron muy pendientes de mi hijo, lo que me permitió descansar con tranquilidad. La comida fue muy buena y variada. Alberto, manager de restaurantes; siempre estuvo atento a que estuviéramos...