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"Overall a great experience"

"Everything was amazing! Absolutely everyone from the staff was so welcoming. Also, we were always the first to be dropped when coming back from tours, so that was defina plus ;) "

"Clean, clean sleek interior, multiple amenities "

"Good"

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"We had a good experience with kids "

"Awesome breakfast "

"Room was average (closer to a 3-star, garden view), but housekeeping was good. The resort claims to be all-inclusive, but there’s a noticeable class system in many areas, which takes away from the experience. Staff were a mix—some very kind, but overall service didn’t feel truly all-inclusive. Expect frequent and aggressive pitches for expensive long-term memberships. Nightly entertainment felt repetitive. Food was especially disappointing for vegetarians, and we even encountered rancid...

"Hard Rock Cancun is small but inviting. Service staff was great but stay clear of the pushy vacation planners staff. Evening dinners require a reservation so book your dinners for each night of your stay as soon as you arrive. Any of the restaurants can accommodate booking reservations for all restaurants. Stop by one and book for all the others for the stay. (Wish I would have known this ahead of time) Older resort with slow elevators. Pool area is nice but plan to get up early and go reserve...

"Let me start with the check in line, it was horrible. We waited in line for about an hr, and im not exaggerating. I payed through expedia for a ocen view room. I had the pool view with a sliver of ocen view, they said as long as you can see the ocean, its ocean view. Staff told me if i wanted ocean view i would have to pay for a ocean front room. After i pleaded my case the manager did put me at 50% ocean view. The rooms, pool and building was clean and the staff was nice. The gym is very...

"Very clean and nice hotel with accommodating staff. They also organize a decent amount of events to keep you occupied if that's what you're into. The only reason I didn't give 5 stars this time is becuase we waited over an hour for breakfast on the rooftop on our last day which put a bit of a damper on the return travels."

"Overall, the hotel was nice but we most likely will not book again. There were not much activities on schedule, they can transport you to their sister resort for the parties but return window was not friendly. I don’t like the idea of having to be stuck somewhere for hours at a time. The elite club was a joke, we were better off booking the regular rooms, the very few perks offered were not worth the cost. Food overall was good for an all inclusive, no real complaints there. The elite club...

"Fun exciting resort really"

"We had wonderful stay at Majestic. Everything was great. Krystel from Expedia is awesome. She accommodated everything we asked for. She is amazing. "

"The property is immaculate. Very well kept, extremely clean and staff was extremely helpful in all matters. The food....well, your not going to starve, plenty of food but keep a open mind, its different than the states, not bad just different."

"Clean, friendly staff, family friendly."

"Food was not good, not enough variety. Some of the staff were very rude when you asked them something.No entertainment pretty boring. Our fridge didn’t work , hair dryer didn’t work asked to replace it and they never did, safe didn’t work . We did have a nice view but honestly the hotel is old and it could use a renovation."

"Room did not overlook beach it was a side view. Our view was of the hotel next door that had a huge ugly slide for kids. Food was not good. Service and attentiveness not like other rius. Pools small. "

"Room was very clean everyday"

"Awesome hotel with lost of amenities. "