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"Great place to visit"

"Clean resort friendly staff"

"We stayed here for 12 days and we really appreciate how convenient everything was especially next to the park. We purchased the rooms with the park entrance and that was a great deal for our family. We like that we can go to the park anytime we want and we had two entrances that are dedicated to our hotel. The only I would add is an all-inclusive package with the park purchase because the buffet at Xcaret was mediocre and expensive. So we found ourselves having to walk back to the resort for our...

"Las habitaciones estan muy limpias, los alimentos y bebidas muy bien, el personal es muy atento, no solicitan propina extra y en ningun momento senti un rechazo por ser nacional, como me han contado algunos amigos que los han hecho sentir en otros lugares. Las amenidades del hotel tambien excelentes tuvimos 2 noches de unos mini conciertos con musica en vivo y bailarines profesionales, estuvo divertido. Fue un viaje para descansar y desconectarme que realmente cumplio su cometido."

"The staff were wonderful helpful kind always have a smile for you The food I’m not big on the buffet and didn’t try it for a few days and ate at the other restaurants and they were all good I didn’t get a chance to eat at the Asian restaurant because I couldn’t find it It’s by the convenience store in the lobby back to the buffet it was really good I ate at the buffet every day and always found something good that I like and no waiting just in eat and done loved it The pools were fun the...

"This is a beautiful property and there so much to see. Beautiful art is displayed throughout the property. The restaurants are have an array of choices. All were very good only issue was that you will need to make reservations for three of the six restaurants that are included in the stay. We didn't have our plans for the week so when we finally decided we were only able to make one reservation as they were all full. The chefs are amazing super tasty food. We will be coming back"

"Shoutout for bartender Jonathan, very friendly and expert bartender. He was extremely good at his job and loved by our entire family. Overall AVA is a beautiful, extremely clean maintained property with loads of staff who are all very polite, humble and respectful. Cleaning of rooms is done throughout the day, 24*7 room service is amazing. Can’t wait to visit the Property again. Food in restaurants like Kita, Veranda, Copal, Bao and even the buffet place were excellent. Livo food didn’t taste...

"Staff and environment is unreal. You will love it."

"This hotel has everything you need in a hotel with many options for entertainment, restaurants, amenities, multiple pool areas and beach views. I really did not experience a bad time there. The only thing I I would like to see improve is room services. I order room services multiple nights and the delivery time was over a hour to hour and half. Both nights the food was warm and my hungry has subsided by then."

"Horrible playa, mal olor y mala relaciòn calidad-precio"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Lovely hotel, enjoyed the à la carte restaurants experience especially the spice restaurant. Enjoyed going for our daily visit to the Aroma bar, had a cup of oat cappuccino, friendly service. Rosa was very helpful on the front desk. The staff at Excellence Rivirera were all friendly and very welcoming. We thoroughly enjoyed relaxing by the ‘lazy river’ we would definitely book another stay."

"The property , services and amenities are excellent. The only thing was not good is the food. They need to work in international cuisines."

"Forget getting dinner reservations. No dinner buffet. Half the 'resort' is nonexistent as renovations are done with no explanation online. It's a 2.5 star hotel with a pool masquerading as a 5 star resort"

"We checked in with Carlos, I asked him to confirm there were no feather pillows/comforters in the room due to allergies. He confirmed no feathers anywhere. Unfortunately, I didn't check, we enjoyed the resort and the next morning I woke up with swollen eyes. There were feathers in 3 of the pillows. So double check if you have any allergies!! The resort was nice, the rest of the staff was great. Jonathan and Edgar were great resources at the resort with great service. The Hibachi dinner was...