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"Beautiful property not unlike all the other nice resorts. All inclusive is nice. Room service extra slow, cafe buffet closes for one hour right at the start of lunch 11:30 - 12:30, rather inconvenient. Other restaurants seem to be fully packed and no reservations are readily available. Preferred lounge is nice but not really worth the upgrade. Coffee should be available at all times throughout the property but is not, it has hours 7am - ? Food is average at best, not great but large...

"Lots of activities. Clean and beautiful"

"The restroom in room smelled very bad of sewage. The doors were extremely hard to unlock. The ac didn't work as well. Staff was VERY EXTREMELY polite and helpful lobby area smelled very good. Good food and drinks. Well worth it."

"Hotel Xcaret México: arquitectura espectacular, pero una experiencia que no justifica su elevado precio Estancia: 29 de octubre al 5 de noviembre de 2026 Habitación: 3653, Casa Espiral Nuestra experiencia en Hotel Xcaret México fue, desafortunadamente, decepcionante. A pesar de contar con una arquitectura extraordinaria, un entorno natural privilegiado y un concepto artístico que celebra la cultura mexicana contemporánea, el hotel presenta importantes deficiencias en aspectos fundamentales de...

"The property is very small Pools are crowded and full of people on inflatables drinking and peeing, never leaving the pool. There are only 3 bathrooms for the whole property. 6 restaurants and none of them have a bathroom, to wash your hands you have to exit and go to the only bathroom near the spa. The bathroom near the beach is absolutely disgusting- it’s never cleaned during the day. I won’t even describe how it looks. The rooms are poorly ventilated, it always smells damp."

"The staff are very familiar with us"

"Staff were all friendly and helpful."

"Muy lindo el hotel, muy grande, alberca con agua calientita"

"Beautiful place,very clean,very friendly. I strongly recommend Ria Palace Kukulkan."

"All good"

"nice resort"

"The lobby and hallways smell, too much of freshener used in those areas. The activity was not responsive, either there was no wind or too much wind. We could not use it during the whole week stay."

"Second time in 1 year, love this place. Has everything you need for kids and adults. Great staff, waiters everywhere … poolside waterpark side beach side The only downfall is not the properties fault but the ocean is brown on this side"

"The overwater bungalows are amazing! Very comfortable, very private, very clean. The staff was so very helpful and attentive. The stay was truly outstanding"

"The hotel was very nice. Great location and nice pools and beach area. Did not like all the stairs and no restrooms by the pool."

"Excellent staff. Excellent time."