Resorts in Isla Mujeres

"- nice resort - good customer service from bartenders, cleaning ladies and waiters - very poor customer service from reception - building #1 he’s extremely noisy with blaring music from the entertainment until 11 PM. After that, you hear everyone walking up the stairs talking throughout the night. Couldn’t sleep all night. Should have been warned by reception about this. - this will hotel would not accommodate a late checkout - deserts in coffee shop were horrible. One of the worst was the cheesecake in a red cupcake liner. The red cupcake liner died the cheesecake red. Hazardous to health. - very difficult to get restaurant reservations. Could not try all restaurants. - biggest downfall: there there’s a lot of seaweed on the beach and in the water. Could not enjoy the beach on this vacation. The beach is not frequently cleaned. - reception staff was not apologetic about any complaints. I mentioned I would include this in my review and they didn’t care. - some restaurants servers ask you to leave a positive Google review and wait for you until you do it, leading to a high Google rating for this hotel even if it is not deserved"

"Beautiful large room with excellent amenities "

"This resort is awesome. The level of service and hospitality is the best I’ve ever seen at any resort. The staff is very attentive. You never have to ask a waiter for a drink. They clean your sunglasses for you and carry your towels and find you a spot to sit near the pool. It never felt crowded. The food is five star. The chef even made me special meals for breakfast to meet my dietary needs. The resort is beautiful. The beaches are clean. The place is spotless and there’s a number of different activities that you can participate in. The rooms are spacious clean, and they have a concierge for every building that makes it a personal experience. You never really have to wait for anything. Everyone is so pleasant. This was by far the best resort I’ve ever been to. Don’t make the mistake of choosing a different resort in Cancun. Definitely five stars."

"We recently stayed 9 nights at Majestic Mirage for our anniversary in an ocean-facing rooftop pool room, and overall we had a wonderful vacation. The room itself was fantastic—spacious, beautiful, and very comfortable. The beds were incredibly comfortable, and the mini fridge was stocked daily, which we really appreciated. One small thing we did miss was the aromatherapy in the room, which we had when we stayed at Majestic Elegance next door previously. It was such a nice touch there. Housekeeping was excellent. Our room was very clean every day, and Vicky (our room attendant) made sure we always had plenty of fresh towels and everything we needed. Her attention to detail was appreciated. The staff throughout the resort were truly the highlight of our stay. A special thank you to Fili, one of the bartenders, who was super personable, friendly, and kind. He always took the time to talk with us, make great drinks and made every visit to the bar fun. José Louis, another bartender, was also fantastic and provided great service. Our butler Ana was sweet and helpful, always checking in and making sure we were taken care of. At the Italian restaurant for breakfast and lunch, Gasper and the lovely hostess there ( forgot her name sorry) were incredibly friendly, attentive, and eager to please. The food there was great and we looked forward to going back. We had a great 9-night stay, and the wonderful staff, beautiful rooms, and relaxing atmosphere made for a memorable vacation."

"This hotel was AMAZING and would definitely recommend to anyone!"

"Plus- Bartenders Erik and Giovanni were great. Room was clean and spacious with nice amenities. Beach and Club pool were nice and well maintained with attentive friendly staff. Minus- For some reason on a couple occasions restaurants would not seat us outside when tables were available. This was not a kitchen management issue because inside seating was available immediately. Check in was a bit clunky with a long wait for a "butler" to escort us to our Club room."

"Good👍👍👍👍"

"Great room and grounds. Food was decent. If you’re looking for the same standard as Excellence Playa Mujeres, it’s just not the same. There isn’t much going on at the resort. Kinda feels like the little sister to the original resort. If you’re looking to relax and not look for much else then this is the perfect place to go. "

"It’s a good hotel if you like noise and partying. The rooms are clean but the food is not great, and I’m sad they don’t have room service even though it’s an all included hotel."