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"Poor customer service. Food is terrible. "

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"Excelente"

"Súper bueno "

"The rooms, restaurants and property was spotless. The food was always amazing everywhere we went. The staff Alberto, Fernando, and Jan were fantastic and met all our needs during the stay. "

"This resort is very modern and Americanized, didn’t feel authentic Mexican. Beautifully designed with really great food. The buffet was amazing always had something new to discover. Did not like the wait times to get into the buffet or the order coffee from there little on site coffee shop. It was impossible to just go somewhere and help yourself to morning coffee. You had to wait to be sat then wait for the waiter to come over to your table (at the buffet) the train brings you around which...

"I had a wonderful stay in Grand Sunset Princess Resort. Lots of activities for both adult and kids. Delicious food and lots of restaurants to choose. All of the staff that I encountered were so accommodating. Although there are some seaweeds in the shore, there are parts of the beach where you can relax and chill. "

"This was not a 5 star hotel by no means. This was a 2.5 star hotel. The food was horrible. I got sick 3 times. This is a hotel for young travelers or for those that don't know what a luxury hotel is. The sound in the restaurants was unbearable. You could not hear yourself talk. The food was just awful. The atmosphere in the restaurants was pathetic. It looked like you were in a cafeteria. The entertainment was poor. The wine was awful. The beach was honestly the worst I saw. I wanted my money...

"We just got back from a 5 day stay at Secrets Impressions. This place is really impressive with all of the quality pools and flora for whatever setting you want. Music at the main pool & bar, quiet settings if you want that, a lagoon pool that makes you feel like you're in a secluded cove of the islands. Great food at all restaurants! We would go back and wish we booked for longer. Thx Secrets!"

"A True 5 Star resort. We (2 Adults and Twin Kids of 3.5 Yrs.) stayed for 9 days (8 nights) in The Grand and had an amazing time. The hotel is very clean. The food is overall good and the drinks are great. This was one of the resorts when you truly had the feeling the staff enjoyed working there something we did not always experience in other five star resorts. Genuinely nice warm people. The concierge was very helpful and communication went flawless. "

"Yes taxi next door, rooms are very clean and very spacious balcony with a perfect view of the sea and Cozumel Island. Perfect location. "

"The room and all areas of the resort were very clean and staff was always working to ensure that "

"Easy"

"We had a fantastic stay at Sandos Caracol Playa del Carmen as a family of four (2 adults and 2 kids), and we would definitely consider coming back. Pros: The hotel is very clean, and the staff overall are respectful and welcoming. One of the highlights of this resort is the wildlife—you really feel immersed in nature, which makes the experience unique for both adults and kids. Check-in was smooth and quick, likely because we arrived outside peak hours, which set a great tone for the trip. The...

"This hotel was Perfect! I would highly recommend it for family’s with children. The amenities are amazing to keep little ones busy all day! "

"Property is clean. Staff is very nice and made the trip more pleasant. However, there is nothing to do at this hotel. The beach nearby is awful. I will definitely stay closer to Cancun next time and choose a resort with more activities and have a great beach. For me, this would be a good hotel for a one night stay but it’s too far from the airport to be that. So overall, not worth the money. Also, the sister properties aren’t any better. "

"We went for a quiet get-a-way, we were not disappointed. "

"The staff was amazing! The beach is non-existent due to various hurricanes which came through, but they’re trying to recover as best as they can. "

"When I first arrived I was given the wrong room then they gave me another room to wait for my room and they said they were going call me in1 hour which they never did so 2 hours after I called the lobby where No one answered. The next day I Paid EXTRA to upgrade my room and I was sent to the 5th floor where the elevator was off service my intire stayed plus there was no water in the shower. Two times the cleaning people opened my room while I was sleeping one of them telling me that he was...

"Overall, the experience was good. However, I was not impressed with the room—it did not match the pictures and could definitely use some remodeling and maintenance. The room had a noticeable old smell, which might be unpleasant for people who are sensitive to odors. There was also quite a bit of noise coming through the door from housekeeping and people walking in the hallway. It wasn’t terrible, but since we had little ones the noise was sometimes disturbing, especially when they were trying...