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"Amazing scenery, very up kept amazing staff. "

"Los baños están sucios "

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"We had a great vacation thanks to Expedia promotion "

"The hotel was very clean. Check in and out went smooth. Overall the kids really enjoyed our stay. "

"Everything was great"

"Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. ...

"Everything about this place is beautiful! Highly recommend. Staff is amazing and the ambiance is everything you’re looking for"

"Our week-long stay at the Bahia Principe Akumal was amazing. My only frustration was that the app can be improved with more information about where activities are taking place and brief descriptions of them. Also, the à la carte reservation process was frustrating. We shouldn't have to scramble every night furiously checking the app if a reservation happens to open up."

"Ce n’est pas un hôtel très luxueux mais c’est vraiment très bien. J’avais un accès VIP on m’a offert le surclassement sans frais, chambre spacieuse et confortable. L’accès aux autres Bahía, il y en a pour tous les goûts. et les restaurants un gros WOW j’ai tellement bien mangé. Juste pour cela considérant le prix payé c’était bien au delà de mes attentes. Je recommande sans hésitations je serais restée plus longtemps pour bien profiter de toutes les possibilités! "

"El hotel tiene una arquitectura única, muy surrealista todo, me quedé en la habitación 26 tiene vista al mar y mini tina en la terraza, me encantó ! "

"We were not aware that from 11am to 7pm that techno music would be pounding on the beach. It was not contained. When we were in our room for a mid-day relaxation break, it was very loud. Not the relaxing time we hoped for. It’s nice to be able to hear the ocean, especially when the waves are crashing. No such luck for 8 hours per day. "

"L’hôtel est super bien! Très propre! Les piscines aussi! Le personnel est tres jasant, quoique peu jasant! Nous étions devant un quartier très bien et l’autre un peu dévaster, et aurions aimé être avisé que la circulation tardive pouvait ou devait être risqué. Autrement, une fois que nous contournons cet endroit, tout était bien! Nous avons louer les vélos et navigué au alentours sans problème! Merci Copal! Ps restaurant est excellent! Comme beaucoup de resto à Tulum. "

"The property was fantastic! Food was amazing. Rooms were cleans. Staff had great recommendations and were very nice!"

"The accommodations were excellent. Very clean and well maintained. The staff were all very friendly and willing to assist in any way possible. "

"This place was a dump we didn't even stay but one night. "

"Breakfast was always good. Specialty restraurants were a hit miss. Always a long wait for seats. And understaffed. When checked into our room the mini bar was stocked , but some of the bottled water had already been opened. Put up do not disturb, but staff came in anyways. Uneven walk ways, plenty of tripping hazards . If you are under 40 this resort is not for you. It was really lacking in life. If you are a family with kids it is for you."

" Muy amable y muy atentos en todas las áreas. Gracias"

"This property uses a system of code bar to enter the property since there is no staff after 6pm. The code bar was sent to my phone but never worked. I had to call the security guard every night to be able to enter and jump the gate in the day time to enter. Every day in the morning the staff recheck the code bar but it never worked. The parking is located 400 meters from the property and across the street. The gate is always closed and locked down. Every time I needed to park my car, which...