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"Room was clean . Staff was nice wasn’t a fan of the room service breakfast but the jasmine restaurant they have was amazing !!!! The preferred club grotto restaurant was great the beach club was fun. Be sure to leave the resort go explore. Don’t rent a car. Cabs are pricey but who cares your in tulum"

"AMAZING! All of the locals know this is the best Secrets. Staff was amazing and gave no issues. The food was great and there was plenty to do to relax and to party/have fun. 10/10 would recommend to anyone. I plan to come back soon!"

"Very disappointed"

"MI was really excited to stay here, but it ended up being a huge disappointment. The room wasn’t clean, the balcony and jacuzzi were dirty, and the service was below expectations. I was bitten by bugs throughout my stay and had to leave my vacation early because of it. The property is beautiful, but the poor cleanliness and lack of attention to guests ruined the experience. I would not recommend staying here"

"Extremely kid friendly! My young daughters had a blast."

"Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable."

"I had the most amazing birthday here so much so that i will be back for sure!!! it was everything and more the staff the service the pool in the room!!!! Exactly what i needed for my trip! and first time in Tulum."

"Compré mi paquete de hospedaje y al llegar me cobraron adicional en la propiedad , debería tener esta especificación en la plataforma que las niños de 14 años pagan como adultos . Fue muy desagradable"

"En la limpieza y todo y el personal muy amable, lo que si este año decepcióno fue su bufet muy limitado en todo y no usaron variedad para nada"

"Favorite staff members: Omera, Miguel, Adeline, and Rosa. Expedia did mess up our traveling friends transfer to airport on way home. Very disappointed that they had to pay for a taxi out of their pocket when they prepaid for their transfers ahead of time!"

"El personal es muy atento, en especial José Ramón de entretenimiento"

"I loved EVERYTHING"

"I had a blast in this hotel, good people, good food and good price!"

"es lugar esta bien, es un lugar con un concepto rustico por lo que no presenta mucho lujo . El restaurante muy limitado y con precios altos"