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"The entire staff from concierge to room service were exceptionally friendly. The property itself was very well kept and felt new. With that being said, it lacks things to do bits either the pool or a restaurant apart from the two hours of nightly entertainment. There’s a lot of missed opportunity. There should be more things to do for adults. Maybe a rec room or daily activities at a designated pool and MUSIC. They don’t play enough music. It was relaxing but quite boring. "

"Amazing! I wish restaurant food was available for room service."

"Loved the wildlife and nature trails! Food was delicious and there were so many options and places to stop. The Lazy river was our favorite, they have inner tubes there but you can buy pool floats at the store too. Unfortunately like most of Eastern Mexico the beach was shut down due to seaweed. If you are a Ultimate Leisure Club member the Club Beach was cleared and the water was mostly swim able. Make sure to get the App and use the interactive map, would suggest taking the shuttle/carts...

"This was our 3rd time at the resort and we have loved it every time! The food is always delicious and the staff is amazing. 10/10 recommend!!"

"Es una propiedad que cuenta con gran extensión de jardines, que con los años dan personalidad al inmueble. Me gusta mucho "

"The rooms were clean. Every single staff was helpful, welcoming, and positive. Great options at the buffets. "

"Our overall vacation was excellent. The staff were all really friendly and helpful. All was clean and the facilities are great. The only thing we found a little less than our expectations was that some evening entertainment had additional charges and the buffet was largely the same each day, although the food was really good. Despite the sargassum problem the beach was well kept. We are likely to return. "

"Loved it here so much! Can’t wait to go back again and again "

"STAFF WAS GREAT!!!"

"Un lugar excelente para descansar y desconectarte, el personal muy amable. La habitación con excelente vista , limpia. Sin duda voy a regresar 😃"

"Absolutely loved everything about my trip!! Mike was amazing! The floating breakfast in the cenote is a MUST!!"

"We had 4 of us doing a golf trip, we had booked 2 rooms with 2 queen beds in each room and they said we could not get that they only had rooms with 1 King available and they would put a Cot in there to help. The room was not very comfortable once the cot was added as it couldn't accommodate another sleeping space. When we checked in they gave us tickets for our travel golf bags and said they would transfer it to our rooms once ready as we would be out golfing when the room became available. We...

"Avoid this place. Other than the nice cenote, cost does not match the experience. Understaffed, backwards billing concepts, overall poor stay."

"Fue perfecto"

"We stayed in a Teepee on the beach- used the public bathrooms. The public bathrooms were gross but all public bathrooms are- bring disposable toilet covers/witch hazel/wipes/hand sanitizer/etc. There is an option to stay in a teepee by the bathrooms. I could not recommend against that enough/ it smells horrible down there :) The teepee on the beach was so nice. It seemed like we were the only ones staying in those ones. There was this nice little area right outside of it with beach chairs and...

"We had a great time , everyone was very attentive. The view from our room was breathtaking!!"

"Our room in the Tequila section was beautiful. We were right across from the Spa and Le Gourmet restaurants and around the corner from the pool. The trolley stop was also behind our room. The Coba lobby and buffet were very close also. We couldn't have requested a more perfect spot! The various spots that have musicians or music at night are loud, but, in the room we just heard the bump. Not bad and didn't prevent us from sleep. The property is so big and fun. We had access to the beach...

"Todo de maravilla "