"Staff unfriendly at check in. Most places were not open. All rooms were rented had issues, chili g smoke detectors, that took two days to fix, broken phone, toilet and shower. Room decor for birthdays were not done, mine said happy honeymoon and I came solo. Just overall very dissatisfied with this resort. They need customer service help."
"My stay at Playa Palms Beach Hotel was wonderful. The staff was very friendly and attentive, and let me check in early. Alfredo checked me in and was extremely kind, giving me recommendations for food and helping me get acquainted with the area. The room and patio was comfortable and clean, housekeeping left adorable towel animals. The kitchen is well equipped with dishes, cutlery, coffee mugs, etc. I enjoyed the pool, and the areas for washing sand off were extremely useful as the beaches in...
"Just Okay. The location is the best part of this hotel, being close to 5th Ave, the beach, bus and ferry terminals. The room was very basic and the bathroom quite small. We lost power twice during our 4 day stay. The pool is pretty much non existent. I’d pay a little extra and stay elsewhere."
"it has been a very disappointing experience with that property . First day, electricity power went off . We were told that this happen when you start the air conditioning with the clothing dryer. They asked to put the breakers back on. Then the air conditioning in one of the bedroom (where my daughter and her 2 girls were sleeping) wasn't working. They sent someone to fix it but they needed to replace one part which took two days to receive. Once the part was replaced, then the air conditioning...
"This a beautiful and serene property. The location is perfect for central activities and the staff is very friendly and accommodating.
My only problem was the bathroom were we stayed, the shower headed wasn't working properly. The room was clean and spacious. "