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"staff were accommodating, the equipment was not working, pool water dirty and water park mostly broken equipment"

"Tinha baratas pequenas na maioria dos quartos"

"- Excellent customer service - Good options for food - More if a relaxed vibe than a party setting - Lots of beautiful wild life to observe. - Need more guest entertainment/evening shows - Lower room I was first given had an overwhelming mold smell and I had to be moved. Moved to a nicer upper unit and they were kind about it but if you smell mold, move. They tried to tell me it was normal but started to feel sick when in the room. - I would still 100% go back back because of the beauty of the...

"Secrets was clean, staff were very helpful and friendly, the pools were beautiful and there was always entertainment happening. The quiet pool was calm and relaxing if you wanted a more serene setting. The food was great and we never had to wait long at the restaurants. And if you are looking for a a late night the DJ in the lounge was so much fun! Great place for couples to relax and reconnect."

"Everything is great!"

"go but just 2 nights"

"El desayuno estuvo súper increíble en realidad todo el buffet estuvo bueno habitación limpia había una parte buena para nadar en general un hotel al que siempre volvería recomendado al 1000%"

"Good"

"Did not meet expectations or the price"

"El hotel más bonito en el que he estado. El servicio y atención de cada uno de los integrantes simplemente excepcional. En Mayo nos tocó Sargazo y no pudimos disfrutar de la playa ni un solo día. Aún así planeamos regresar pronto. Es un poco triste que casi no haya turistas mexicanos en el Hotel."

"Nice experience"

"The room was beautiful. I loved our private little pool. The hotel isn’t very convenient if you don’t have a car. Taxis can get very pricey without one. The shared hotel pool is very nice too. I would stay here again if I have a car rental to get to the hotel zone area."

"Beautiful place, plenty of activities, only thing you need to inform guest of another housekeeper coming later in the day after 9pm the guest should be asked if service is needed no be surprised by someone coming into the while in bed"

"The Room was stunning and the food was delicious"

"Beautiful resort."

"The WORST hotel ever! Had a TERRIBLE experience after my partners passport/personal items went missing! (No cameras in the hotel). We reported to the front desk twice and they kept telling us there was nothing they can do. The next day we came across a police officer on the property and asked about filing a report so we can take it to the US embassy. Police officer went to investigate with the front receptionist and by a miracle the passport showed up. Which meant the passport was still on the...

"Great service great experience"

"We stayed in a Teepee on the beach- used the public bathrooms. The public bathrooms were gross but all public bathrooms are- bring disposable toilet covers/witch hazel/wipes/hand sanitizer/etc. There is an option to stay in a teepee by the bathrooms. I could not recommend against that enough/ it smells horrible down there :) The teepee on the beach was so nice. It seemed like we were the only ones staying in those ones. There was this nice little area right outside of it with beach chairs and...

"Beautiful , very calm and peaceful !"