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"My experience at Secrets Tulum was great. Staff were so polite and helpful. My room service was excellent and room was cleaned daily."

"The rooms and surrounding were very cleanly keep, the staff was very accommodating to our needs. The food was selection where great."

"This place was like being on a movie set . It was absolutely perfect and indescribable ! I was in disbelief since stepping my feet inside . The hospitality and professionalism was 💯 put of 5 stars !!!I will def be back !"

"Excellent service, we had a great experience. All employees deserve a 5 star, very professionals. Rooms very clean. I will definitely recommend"

"There were a lot of construction going on so most of the restaurants were closed when we got there and they combine one restaurant for the buffet and a dinner. They open it for other restaurants which was horrible. The beach was disgusting with the seaweed we could not go on the beach we could not get in the sea in the water."

"Beautiful and very unique hotel. It was a great experience but it needs maintenance and lacks amenities."

"Out door shower 🔥🔥 pool indoors🔥🔥🔥 breakfast 🔥🔥🔥"

"Ideal para familias"

"Muy agradable mi estadía regresaré con mi familia"

"We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!"

"Do not be fooled by the pictures. This resort advertises itself as luxury, but it is a cheap, cost-cutting operation that ruins your vacation to save a dollar.We traveled as a large family group with a baby and an elderly relative. The villas are three floors with absolutely NO elevators, making strollers and mobility miserable. Furthermore, family members booked the adults-only area, only to find it under active construction. They were moved to a room covered in thick construction dust before...

"I had a superb winter avoidance break at Bahia Principe. The pre booked transfer with Amstar worked perfectly both ways - just over an hour from Cancun. I opted for the shared transport but was the only passenger on both trips! Really good and competent drivers - if you’re unfamiliar with the locality this is a much better option than renting a car for yourself! The room was fabulous, stocked minibar replenished daily, comfortable bed, clean and spacious shower room, small balcony to relax on...

"Do NOT go here!!!! It is closed!!!! They put you at a different resort which is an adult only with loud music and parties…we got lost twice at night because we could not find where we were actually staying..it was called BETU. Mosquitos bit me all night. Could not sleep. When I discovered everything had been misrepresented and asked to leave and get a refund they denied my request but gave someone else a free night. They have a party for local clubbers and give them free waters and drinks but...

"Clean room and good breakfast and super friendly staff"

"Very serene"

"I was treated horrible upon arrival "

"We were a party of 6 adults requiring 3 rooms and ranging in age from 19 to 62. If you are not a fan of resorts and do not mind not being directly on the beach, then this place is for you. The accomodations are unique and well-maintained, the food is top-notch, the staff is friendly and approachable, and the location is convenient to everything we wanted to see and do. (We rented a 7-person car through Alamo.) Dinner on the night of our arrival was outstanding but expensive -- over $400...

"The hotel is cute with the Tulum touch, a place to relax and enjoy nature. The cabins are well equiped, good a/c. The small beach area with the pool are a plus. Restaurant need to improve and have all the ingredients. I ordered 3 meals and they couldn't make it. Meal prices are high 20-30 usd and portions are small. Staff are great and ready to help anytime. People at the lobby are great and will give you good recommendations to make the best out of the Tulum experience. I would return if I...

"I would absolutely stay in this place again"