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"So many good things to say and people to shoutout but I can’t forget to personally say Carlos and Hadai are the best drink makers and entertainers. Julio is the best contact anyone could dream of on the resort and even helped me recover my lost phone. Camilla is also great and even though I didn’t buy what she sold she is so fun to talk to and persuasive. Maria and another gentleman (forgot his name) keep things very fun and interesting. I really wish I remembered his name because he is amazing...

"We had a medical emergency at the hotel and the staff was great and acted quickly at getting us a doctor and continuously checked up on us. Thankful for their assistance. Hotel Was clean except for the shared bathrooms. People failed to flush, but that’s not really the staff but the visitors. Good was average. Would have appreciated authentic Mexican food, but was unable to locate any. The entertainment at night was good. Michael Jackson show Was exceptional. Over all a good experience, but...

"Excelente hotel para relajarse"

"Everything"

"The Staff was amazing and super helpful. Alfonso in the World Cafe was amazing and remebered our names and preferences from the first day we met. Luisa in the preferred club was super helpful with multiple requests we had and made us feel very welcome."

"Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable."

"There was not much food options. We opted for A la Carta and we were advise that no reservation was required however when we reach at the restaurant they advise us that they now required reservation and was roll out the day after we checked in. They mentioned advise was sent but we didn't receive any notification on the app nor email"

"All inclusive could have much much better, 2 bedroom suite could have actually been 2 bedroom suite, and the mini fridge should have been a real mini bar, 2 sodas 2 beers and 2 waters for 4 adults and 1 child not a good set up."

"Unfortunately, the hotel was not what we expected. Safe in the room was broken. Yes they fixed it after we formed staff. Go to eat at the Mexican restaurant and no toilet paper in the men’s restroom. Our wrist door back/key open we’re not working, not activated. They had a cheap toy Iron, which one of the staff replaced to a normal iron that throws steam. The only thing my family enjoyed was the walk out Pool. Food was average."

"This property was so good that we going back in 2 months"

"The hotel is beautiful, our room was right outside the pool and beach. Sea sargassum is a big problem in summer months, if they would have cleaned a little bit, the beach is beautiful. Staff is friendly, restaurant on site is very convenient. Highly recommended this budget friendly hotel."

"Came to Copal for a relaxing vacation with my husband and we got just that. It was clean , quiet , and near so many local restaurants and shops . The room we had gave luxe jungle vibes . We will be back"

"If you want to shower in mold this is the place for you."