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"The property is gorgeous!! Had the swim up suite which was perfect! The bartenders were great, everyone was extremely helpful, the ONLY downside was the food. Food was a 6/10 at best. We were asking for authentic Mexican food and they recommended La taqueria… it didn’t give what they thought it gave. Then we went to downtown and the restaurants were what we were looking for. Definitely go to the speciality restaurants on site though. Oh, and they are a time share resort, but the team was not as...

"I liked the resort very much but my main concern the food had not flavor. The only restaurant we all liked in the steak house"

"The property was great and clean, and the staff were amazing, except for our personal concierge, Alfredo. He didn't help with my grandson's birthday reservation or getting balloons and a cake (we told him we were there for my grandsons 1st birthday and would definitely pay for the items and assistance). Once we told him that we didn't want to attend the free massage, which wasn't free until you went to the hotel seminar, his whole demeanor changed, and he became very cold. Our second concierge,...

"Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable."

"There was not much food options. We opted for A la Carta and we were advise that no reservation was required however when we reach at the restaurant they advise us that they now required reservation and was roll out the day after we checked in. They mentioned advise was sent but we didn't receive any notification on the app nor email"

"Overall the resort and resort staff were excellent and we had a very positive experience. The seaweed was much more than we anticipated, but the hotel staff made a very impressive effort trying to clear it each day."

"Unfortunately, the hotel was not what we expected. Safe in the room was broken. Yes they fixed it after we formed staff. Go to eat at the Mexican restaurant and no toilet paper in the men’s restroom. Our wrist door back/key open we’re not working, not activated. They had a cheap toy Iron, which one of the staff replaced to a normal iron that throws steam. The only thing my family enjoyed was the walk out Pool. Food was average."

"This property was so good that we going back in 2 months"

"The hotel is beautiful, our room was right outside the pool and beach. Sea sargassum is a big problem in summer months, if they would have cleaned a little bit, the beach is beautiful. Staff is friendly, restaurant on site is very convenient. Highly recommended this budget friendly hotel."

"Came to Copal for a relaxing vacation with my husband and we got just that. It was clean , quiet , and near so many local restaurants and shops . The room we had gave luxe jungle vibes . We will be back"

"If you want to shower in mold this is the place for you."

"Everything about our stay at La Zebra was perfect! If you want a small hotel with every detail considered, where the staff are ALL amazing, kind, warm and so friendly then La Zebra is for you. A beautifully styled hotel, complete with every modern touch yet embracing Mexican art and culture, it is the kind of place where you can totally relax. The food and drinks were incredible, our particular favourite was the ceviche! The staff became more like old friends, nothing was ever too much trouble....