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"Room staff rd very clean food could be a little more pleasing but overall the stay at the resort was amazing!!!"

"This is an amazing resort to stay at. We went in July and it was hot and they still made it an unbelievable trip. It was more that I could have ever asked for"

"This was one of the best all inclusive stays my wife and I have had. The food is better than the other ones out there and the staff if great. Our concierge Alfred and Carlos were great to deal with. Anything we needed they were on top of. The Spa is far above the others as well. We will be back soon and can’t wait to try the other Sirenis in other countries."

"El hotel es hermoso y acojedor, tiene todo lo que necesitamos para relajarnos y pasar unos dias increibles , todos los empleados fueron muy atentos y educados y Efectivamente el mapache forma parte del hotel como en los otros comentarios, pero no afecto en nada, para nosotros fue parte de la naturaleza . Sin duda alguna volveria a regresar en otra temporada."

"Es una burbuja edonista."

"Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable."

"Sudden changes and long wait times for dinner."

"Very disappointed with our stay. This resort did not meet the expectations of an all-inclusive vacation. The front desk and management were not accommodating and constantly tried to nickel-and-dime guests. Our A/C didn’t work, and we were told we could move rooms only if we paid extra. We requested two queen beds but were only offered two doubles or one king. The room had ants in the bed, the bathroom was extremely small, and there was little to no privacy because the shower/changing area faced...

"Je recommande fortement! La nourriture est excellente. Parfait pour la relaxer dans un endroit magnifique et naturelle. Personnel très attentionné. Seul bémol mais c’est la nature étaient les sargasses"

"We loved our experience! The staff were super helpful with everything we needed. We had 15 guests with age ranging from 1 - 82 and the staff were able to accommodate our schedules and needs. Francisco in the akumal property - was so helpful with our whole family! He checked on us everyday to make sure we had everything we needed! We will be back for sure-- so much more to explore there!"

"I loved EVERYTHING"

"El personal súper amable, la comida deliciosa y el precio de la estancia súper accesible…"

"The Copal is the kind of place that reminds you why you came to Tulum in the first place. Surrounded by jungle, it feels wonderfully close to nature while still being within easy reach of everything. The area is quiet, peaceful, safe, and very walkable. Our room with the rooftop plunge pool was absolutely fantastic. Visiting in July, when the beaches were covered in sargassum, having our own private oasis made all the difference. The rooms were spotless, comfortable, and well-appointed. The...

"Amazing experience"

"Todo increíble muy bonito hotel y personal súper atento"